Support and Information Officer

• Suffolk County Council
• Address: Fornham Road, Bury St Edmunds, IP32 6AH – Onsite
• Salary: £25,185 per annum (pro rata for part time)
• Hours: 37 hours per week, flexible working options available
• Contract: Permanent
  

We’re focused on making a meaningful difference to communities across Suffolk. How? By listening to our people, learning from what they say, and creating a culture of mutual respect, where everyone works together to achieve great things. As a Support and Information Officer in the Bury St Edmunds Family Time Team, you’ll be as keen to collaborate and build a bright future as we are. So, to make a positive impact, connect with us and connect with a fantastic career.

Reimagine the possibilities 

Your role and responsibilities

You will be the welcoming face of the Family Time Centre. You’ll play a vital role in supporting children in care to safely spend time with their families in a warm, safe, and supportive environment.

You will:

• greet children and families and manage the reception area
• support the Family Time Coordinator with building and safety tasks
• maintain a clean, safe, and welcoming environment
• handle administrative duties such as scheduling, room bookings, and data entry
• assist with financial processes like ordering and invoicing
• act as a Fire Warden and First Aider on-site
• collaborate with colleagues and partners to ensure smooth delivery of Family Time sessions.

You will need

• NVQ Level 2 in Business Administration, Customer Service or equivalent experience
• Strong IT skills and attention to detail
• Experience in office administration and customer service
• A warm, approachable manner and the ability to work with families in sensitive situations
• A flexible, can-do attitude and a commitment to safeguarding

Even if you don’t meet every requirement, we’d still love to hear from you. We value potential and are committed to supporting your growth.

You can view a full list of requirements in theJob and Person Profile (Word).If you believe you can succeed in this role, apply. 

The team

Our Family Time Team is dedicated to creating safe, supportive spaces where children in care can maintain meaningful connections with their families. We’re proud of the difference we make every day and the collaborative, caring culture we’ve built.  You'll be joining a passionate team that values trust, empathy, shared purpose, compassion, professionalism, and teamwork.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in ourWorkforce Equality Report (suffolk.gov.uk).

For more information

Please contact our Practice Manager Steve Breen on 07702 517340 or [email protected]

How to apply 

Step 1 -Read the Job and Person Profile (word)

Step 2 - Click ‘Apply Now’ to start your online application. 

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.  

1. Tell us about a time you were the first point of contact for a service. How did you ensure a warm and professional welcome?
2. What systems or tools have you used for data entry and reporting? How do you ensure data quality?
3. Describe a time when you supported a colleague or team during a busy or challenging period.
4. Describe a situation where you had to deal with a sensitive or distressed customer. How did you manage it?

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process. 

Please note: Without a supporting statement, your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [email protected] or calling 03456 014412.If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. 

Closing date: 11.30pm, 13 October 2025 

Interview date:23 October 2025 

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.