About Integrated Specialty Coverages

Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial insurance wholesaler leading innovation in the market.

Backed by one of the leading private equity firms, KKR, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.

Job Summary

The Business Process Optimization Specialist I is an entry level role that provides administrative support and contributes to continuous improvement initiatives. The position handles core policy support functions, such as bind and endorsement processing, while also partnering on efforts to streamline workflows and identify opportunities for greater operational efficiency.

Position Responsibilities

Coordinate with underwriting teams to provide comprehensive policy lifecycle support.
Field external communications for service requests
Serve as first point of contact for post-bind support, answering questions and resolving basic policy inquiries.
Accurate review & filing of underwriting and/or bind documents.
Maintain organized and accurate files and transaction records.
Learn and work within industry specific software and Microsoft Excel
Support the design and development of SOPs, training materials, and various other related process documentation.
Report onsite in our Tyler, TX office

Minimum Qualifications

Bachelors Degree required
Industry designations/certifications a plus (ie AU, CPCU or Agents License)
0-1 years of customer service experience
Strong written and verbal communication skills
Proficiency in Microsoft Office Suite and ability to quickly learn industry-specific software
Ability to work collaboratively with team members and other departments
Strong desire to learn and explore new ideas
Ability to be flexible, embrace change, and quickly pivot in response to shifting priorities
Ability to work in our Tyler, TX office Monday-Friday

Role Progression

The next level role is a business Process Optimization Specialist II.

The starting hourly pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits.

ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

National Pay Range

$25—$31.33 USD

Benefits of Working at ISC

Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
Professional development opportunities
Owner Referral Program
Work from home reimbursement for remote/hybrid roles
Burnalong digital health and wellness platform
Canary emergency financial assistance program
Comprehensive medical, dental, vision
Life/AD&D Insurance
Confidential, Employee Assistance Program
Health Savings Account, includes company contribution
Short-term disability
Voluntary benefits - supplemental accident, critical illness, hospital insurance
Employee discounts
401(k) Plan with company match contribution
Various Time Off Programs
11 company paid holidays

Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at [email protected] or 760-599-7242.

ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude, and fostering a collaborative and mutually supportive environment.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.

**Must be legally authorized to work in the United States.**

**ISC participates in the Federal E-Verify program**

Business Process Optimization Assistant I

Integrated Specialty Coverages, LLC

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