Director Premium Services

Company Intro

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Overview

The Premium Services Director will manage and drive department growth and P&L optimization for AVP’s Premium Service lines including Premium Cataract, Refractive, and additional services. The position oversees the department’s management teams, Surgery Counselors, and Premium Service Team Leads.  Responsible for directing and growing the departments by deploying marketing, patient education and workflow improvements to optimize patient capture and physician engagement.

Responsibilities

• Develop, manage and measure department budgets, goals, and metrics
• Maintaining open communication with direct team members and Managers. Assist in streamlining processes and training to improve patient education and satisfaction
• Work with Premium Services Training Managers (PSTM) to develop, refine, and properly deploy patient education content
• Assist the training team with updates to the Surgery Counselor Training Manual with respect to processes, workflows, and policies
• Review Advanced Technology KPI’s and metric trends with Managers and Executive leadership
• Work with Managers to assist those employees or locations falling below assigned targets while developing specific improvement plans as necessary
• Optimize surgical workflows to reduce redundancies and streamline clinic to ASC handoff
• Identify and leverage technology platforms to improve patient engagement and education to improve in-lane efficiencies and maximize provider time
• Develop and deploy best-in-class counselor to patient engagement techniques to maximize patient understanding to optimize capture rate
• Maximize vendor resources and relationships to improve technology offerings and internal education materials
• Develop lead management protocols and process to maximize marketing and outreach investments
• Work directly with internal provider base to further expand Premium Services knowledge and alignment
• Develop and enhance consistent counselor training process and protocols
• Maximize patient estimation collections while improving current transaction workflows via technology
• Work closely with FP&A team on reports and metrics tracking
• Encourage a team-oriented environment supporting the AVP Mission, Vision and Core Values
• Understand macro and micro economic trends to effectively price and expand service lines
• Perform any and all duties assigned

Qualifications

• Ophthalmology management experience desired
• Knowledge and experience with Nextgen EHR/EPM systems a plus
• Previous supervisory and/or leadership experience preferred
• Adhere to Good Clinical Practices with an understanding of healthcare compliance
• Ability to make decisions within established protocols and with minimal supervision
• Strong written and verbal communication skills
• Ability to problem solve and make decisions
• Organizational and analytical skills with attention-to-detail
• Excellent customer service attitude/behavior
• Excellent communication skills
• Able to work in a fast-paced environment
• Must be willing to travel to all locations
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Ability to maintain confidentiality
• Strong self-motivation skills and ability to be a “self-starter,” coupled with the capability to work as a team player, as well as independently, while simultaneously managing a variety of clinical teams
• Ability to meet and satisfy flexible, dynamic work schedules

Benefits & Perks

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!