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Full-Time

Client Success Consultant

Work Remotely From Any State in the U.S

Confirmed live in the last 24 hours

Businessolver

Businessolver

1,001-5,000 employees

Benefits administration platform for HR management

Consulting
Enterprise Software
Fintech
Financial Services

Compensation Overview

$120.5k - $180.5kAnnually

+ On-Target Earnings (OTE) up to $300K

Senior, Expert

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • 10+ years progressive experience working with clients, brokers and carriers in the Benefit Administration sales and client success
  • Bachelor’s degree preferred
  • Experience with Employee/Health and Welfare Benefits, Web based Benefit Technology, Human Resources, or Health Care
  • Experience working with employer groups size of 10,000 lives +
  • If supporting our reseller, association and trust group, experience with pooled groups a must.
  • GBA, CEBS, PHR Designations preferred
  • Proven track record of retaining, growing and renewing client partnerships.
  • Eager to achieve and exceed a sales quota.
  • Ability to analyze and present data in a meaningful way that is pertinent to client’s goals.
  • Proven ability to create, engage and maintain strong relationships as you interact with current and prospective clients in a way that projects the Businessolver brand experience
  • Ability to be extremely flexible – comfort and experience in jumping back and forth between client meetings, calls, analyzing client’s needs, working with our internal staff to resolve issues, and handling anything else that comes up in a day
  • Influence others consistently
  • Proven ability to develop and deliver presentations
  • Strong interpersonal and communication skills
  • Proven ability to execute sales discovery
  • Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients
  • Desire to learn about the newest cutting-edge technology and passion for continuous learning
Responsibilities
  • Deeply understand our customers’ business objectives and become a trusted/frequent advisor, conducting regular meetings with clients to ensure alignment and review strategic objectives.
  • Execute a consultative sales strategy. Creating value for our clients. Ensure system optimization, usage of services, and client awareness of new services or process that would benefit client.
  • Manage book of business and consult on opportunities through our renewal and up/cross sell life cycle.
  • Responsible for client relationship at the Director and above level (where decisions are made).
  • Define and execute against renewal and up-sell strategy, focusing on selling with a retention focus to existing clients.
  • Assist with best practice identification to consult client on alternatives.
  • Engage in ongoing educational opportunities on product releases, updates and system functionality.
  • Educate, discuss, and collaborate with clients on relevant industry updates and legal changes.
  • Determine how to define, drive, and demonstrate the value (ROI) delivered by Businessolver.
  • Drive collaboration across business units, roles, and business processes to balance value for our clients and for BSC.
  • Create and review strategic client engagement plans, incorporating key team members, business units, and thoughtful recommendations for partnership advancements.
  • Ensure smart hand-off on new services to client delivery teams.

Businessolver provides technology solutions for managing employee benefits, focusing on improving the healthcare experience for employees. Their main product is a benefits administration platform that automates tasks like enrollment, communication, billing, and reporting, making it easier for HR teams to manage benefits. This platform combines artificial intelligence with human expertise to ensure efficiency and empathy in service. Businessolver stands out from competitors by offering a personalized benefits journey for each employee, which enhances satisfaction and engagement with benefits programs. The company's goal is to help organizations optimize their employee benefits through advanced technology and support.

Company Stage

Series B

Total Funding

$65.2M

Headquarters

West Des Moines, Iowa

Founded

1998

Growth & Insights
Headcount

6 month growth

0%

1 year growth

4%

2 year growth

9%
Simplify Jobs

Simplify's Take

What believers are saying

  • Businessolver's AI-driven platform has shown to significantly improve benefits engagement and plan performance, as evidenced by their 2024 Benefits Insights Report.
  • The company's recent acquisition of Workterra expands its market reach, allowing it to serve organizations of nearly any size and complexity.
  • Recognition as one of America's Best Employers and winning a Merit award for digital benefits engagement technology underscores Businessolver's strong market position and employee satisfaction.

What critics are saying

  • The competitive landscape in HR and benefits technology is intense, requiring continuous innovation to maintain a leading position.
  • Integration challenges from recent acquisitions like Workterra could pose operational risks and affect service quality.

What makes Businessolver unique

  • Businessolver's platform uniquely combines AI and human expertise to deliver a personalized and empathetic benefits experience, setting it apart from competitors who may focus solely on automation.
  • The company's focus on personalization and empathy in benefits administration helps drive higher employee engagement and satisfaction, unlike more generic solutions.
  • Businessolver's strategic partnerships, such as with Alpine Motorsports, highlight its innovative approach and commitment to people-centered solutions.

Benefits

Work from anywhere

PTO

Peer recognition program

Diversity & inclusion activities

Learning & development

Health & fitness classes

Mental well-being resources