Army Medical Department Customer Care Representative

Army Medical Department (AMEDD) Customer Care Representative

Employment Type: Full-time

In this role, you will be responsible for understanding and applying Army Medical Department regulations and requirements to ensure the effective recruitment of qualified medical professionals into the U.S. Army. A critical part of this responsibility includes a thorough understanding of the Health Professions Scholarship Program to effectively guide potential candidates.

We recruit highly qualified healthcare professionals for the Army in all six Army Medical Department Corps:

• Army Medical Specialist Corps
• Dental Corps
• Medical Corps
• Medical Service Corps
• Nurse Corps
• Veterinary Corps

Duties and Responsibilities

As an Army Medical Department Customer Care Representative, you will play a pivotal role in supporting Army Medical Recruiting efforts by engaging with potential applicants interested in the various Medical Corps of the U.S. Army. Your key responsibilities include:

• Reaching out to potential applicants, providing detailed information about opportunities within the Medical Corps, and prequalifying them based on the criteria outlined in the contract.
• Ensuring that all interactions and processes meet the Service Level Agreement requirements as specified in the contract, maintaining high standards of service.
• Understanding and staying updated on all Army Medical Department regulations, requirements, the Health Professions Scholarship Program, and mission contract needs, ensuring that your efforts align with the evolving standards and objectives of the recruiting mission.
• Contributing to the smooth and efficient operation of the applicant process by providing immediate responses to telephone and email inquiries, ensuring no delays in communication.
• Receiving and accurately distributing leads to the appropriate Army Medical Department recruiter, facilitating a seamless transition for applicants moving through the recruitment process.

Your role will be crucial in maintaining the efficiency and effectiveness of Army Medical Department's applicant pipeline, directly impacting the success of Army Medical Recruiting.

Qualifications

• High school diploma or equivalent.
• Must pass a background check.
• Eligibility to obtain a Government Common Access Card.
• Exceptional communication, organizational, and interpersonal skills.
• Call center experience preferred.
• Experience in U.S. Army Army Medical Department recruiting is preferred.
• Veterans will receive preferential hiring consideration.