Logistics Specialist
Posted on 4/4/2023
Alto Pharmacy

501-1,000 employees

Digital pharmacy & prescription delivery service
Company Overview
Alto's mission is to fulfill medicine’s true purpose — to improve quality of life — for everyone who needs it. The company combines expert pharmacist care with purpose-built technology to deliver a more convenient and affordable experience for those who need medication.
Dallas, TX, USA
Experience Level
Desired Skills
Operations & Logistics
  • Thrive in fast-paced work environments and have developed ways of dealing with stressful situations
  • Comfortable with manipulating data to generate insights and business recommendations
  • Are eager to identify and own continuous improvement across our business
  • Dispatch courier routes for established delivery windows: ensure on-time deliveries for our patients, taking overall distance traveled, traffic patterns, and high-priority deliveries into consideration when making routes
  • Proven experience communicating internally with Couriers, Fulfillment and Patient Care
  • Provide direct and timely support 25+ couriers at a time on the road during delivery windows. Help troubleshoot delivery and navigation issues using our software systems
  • Monitor routes and deliveries as they are happening; adjusting routes if necessary; and communicating changes to internal stakeholders
  • Document and follow up on any failed deliveries, ensuring safe return of packages within 12 hours
  • Maintain accurate and complete documentation of courier incidents to help improve our processes and ensure that the highest quality of service is provided to our patients
  • Work with our Courier Trainer to ensure a smooth onboarding process for new couriers
  • Serve as a primary point of contact for couriers for all questions regarding routing, making deliveries, and troubleshooting technical issues with our apps
  • Hit established KPIs around On Time Delivery, Driver Utilization and Cost Per Shipment
  • Develop weekly driver schedules using shipment forecasts and driver availability
  • Manage and approve driver payroll, including reimbursements and adjustments for minimum guaranteed pay
  • Prepare and update Standard Operating Procedures for documenting department activities
  • Preparing daily and weekly reporting to track and assess route metrics by courier and drive improvement
  • Have 1-2 years experience as Dispatcher or are familiar with delivery operations
  • Thrive in a fast-paced environment where you own your role from start to finish, and make decisions quickly and independently
  • Works on problems of limited and routine scope where limited analysis of data requires identification of predetermined solutions
  • Ability to multitask effectively, prioritize and execute against multiple priorities
  • Are enthusiastic about building a positive culture in a dynamic team
  • Have outstanding multitasking abilities, sound judgment and critical thinking skills
  • Are an expert oral and written communicator
  • Believe in Alto's mission and our company values
  • This is a non-exempt, hourly role and eligible for benefits
  • Read English, comprehend, and follow simple oral and written instructions. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Assessing the accuracy, neatness and thoroughness of the work assigned
  • Communicating with others to exchange information. Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
  • Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound
  • Frequent repeating motions required to operate a computer that may include the wrists, hands and/or fingers
  • Sedentary work: Sitting most of the time, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Walking and standing are required only occasionally
Desired Qualifications
  • Bachelor's degree
  • Experience dealing with last-mile delivery
  • Experience dealing with hourly drivers (either W2 or Independent Contractors)