Full-Time
Servicing Ops Analyst-Testing and Production Support
Posted on 8/16/2025
Citizens Financial Group
51-200 employees
Middle-market M&A advisory for strategic transactions
No salary listed
Providence, RI, USA
Hybrid
Hybrid role; 4 days in Riverside office and 1 day remote.
 Operations & Logistics (1) |
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- Two or more years of experience in a technical support role (testing and production support) preferred, preferably in back-office operations (Transaction Processing such as Check, ACH, Zelle, etc).
- Experience with ticketing systems.
- Strong analytical and decision-making abilities.
- Strong problem-solving skills.
- Continuous improvement aptitude.
- Ability to adapt to changing technologies and learn new systems quickly.
- Strong Microsoft Office skills, including Excel Macros.
- Availability to work flexible hours, including evenings and weekends if needed.
- Excellent interpersonal skills and the ability to work effectively with individuals at all levels of the organization.
- Excellent verbal and written communication skills.
- The primary focus of the role is on day-to-day deliverables, developing solutions based upon subject expertise, and occasionally representing the business at a broader level.
- Develops, implements, and monitors business strategy by creating, deploying, and measuring corporate business strategy and ensures that the results are monitored.
- Scope, plan and manage projects through the entire life cycle, ensuring delivery to time, cost and quality. This includes ensuring that the solution is capable of enabling the business to achieve benefit realization as well as demonstrating understanding of the organizational impact of change.
- Investigate, document, and resolve project deficiencies and follow up to keep projects on schedule and within budgeted cost constraints.
- Develop and maintain effective working relationships with peer level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.
- Collaborate with multiple teams and levels within the organization.
- Two or more years of experience in a technical support role (testing and production support) preferred, preferably in back-office operations (Transaction Processing such as Check, ACH, Zelle, etc).
Citizens M&A Advisory helps middle-market firms, private equity sponsors, and private owners with buy-side and sell-side mergers and acquisitions, plus other strategic deals. It uses sector expertise in technology, healthcare, and digital infrastructure, supported by Citizens Bank’s resources and by strategic hires like DH Capital. The team guides clients through a structured process—from goal setting to identifying targets or buyers, negotiating terms, and closing with bank support. Its approach combines client relationships, sector intelligence, and coordinated advisory across deals to align with clients’ strategic and financial objectives.
Company Size
51-200
Company Stage
IPO
Headquarters
Providence, Rhode Island
Founded
1828
Simplify's Take
What believers are saying
- Matrix Capital Markets Group acquisition enhances middle-market M&A and financial advisory capabilities.
- Closed 6 commercial services transactions through September 2025, showing strong deal flow.
- CEO Bruce Van Saun sees CRE opportunities beyond offices and M&A readiness.
What critics are saying
- Integration failure of 5 boutiques erodes talent and deal execution in 6-12 months.
- KeyBanc and Fifth Third outperform Atlanta and Cleveland offices in middle-market deals.
- High interest rates suppress M&A volumes, hitting sell-side advisory ongoing.
What makes Citizens Financial Group unique
- Citizens M&A Advisory specializes in relationship-driven sell-side and buy-side services for middle-market companies.
- Deep sector expertise in technology, healthcare, and digital infrastructure from DH Capital acquisition.
- Comprehensive services include M&A advisory, valuation, and forensic analysis via Willamette Management.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Parental Leave
Flexible Work Hours
Tuition Reimbursement
Wellness Program
Paid Vacation
Paid Sick Leave
Company News
CareCloud, a healthcare technology and revenue cycle management provider, has secured a $50 million credit facility with Citizens Bank and Provident Bank. Citizens acted as lead arranger and administrative agent on the facility, which closed on 13 April. The company will redeem 100% of its outstanding 8.75% Series B Cumulative Redeemable Perpetual Preferred Stock on 15 May, following a 30-day notice period. The redemption eliminates approximately $3.2 million in annual dividend obligations and replaces higher-cost preferred equity with lower-cost institutional debt. CareCloud generates approximately $30 million in annualised adjusted EBITDA. The transaction simplifies its capital structure and provides non-dilutive capital whilst lowering the cost of capital. All 1,511,372 outstanding preferred shares will be redeemed at the stated redemption price plus accumulated unpaid dividends.
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Citizens Financial Group reported fourth-quarter earnings per share of $1.13, up 36% year-over-year, with net interest margin expanding seven basis points sequentially to 3.07%. Net interest income rose 3% quarter-over-quarter, driven by fixed-rate asset repricing and lower funding costs. The bank's private bank posted strong growth, ending the year with $14.5 billion in deposits and contributing $0.28 to full-year EPS. Wealth revenue increased 31% year-over-year to a record quarter, whilst capital markets delivered its third-best quarter ever. For 2026, Citizens guided to net interest income growth of 10–12%, non-interest income up 6–8%, and planned share buybacks of $700–850 million. The company launched its "Reimagine the Bank" initiative, targeting $450 million in run-rate benefits by end-2028.
Citizens Financial Group reported fourth quarter 2025 net income of $528 million, up 32% year-over-year, with earnings per share of $1.13, up 36%. The Providence, Rhode Island-based bank achieved positive operating leverage of 5% in Q4 and returned 80% of capital to shareholders for the full year. The company's Private Bank reached $14.5 billion in year-end deposits, delivering 7% accretion to the bottom line at a 25% return on equity. Fee growth was led by Capital Markets and Wealth divisions, whilst credit costs trended favourably. Citizens' board declared a quarterly dividend of $0.46 per share, payable on 18 February 2026. As of 31 December 2025, the bank held $226.4 billion in assets.