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Desktop Support Technician II
Updated on 3/29/2023
Cherry Hills Village, CO, USA
Experience Level
  • 2-3 years of experience in desktop support
  • Experience with support ticketing systems
  • Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite
  • Understanding of Active Directory and Group Policies
  • Strong troubleshooting and problem-solving skills
  • Strong written and verbal communication
  • Excellent customer service skills
  • Ability to work independently and as part of a team
  • Provide technical support to employees for desktop hardware, software, and network-related issues
  • Install, configure, and troubleshoot desktops, laptops, and peripherals
  • Maintain inventory of workstation hardware and software
  • Maintain and update desktop operating systems and software
  • Manage and resolve support tickets in a timely and efficient manner
  • Collaborate with other IT teams to resolve issues and implement solutions
  • Assist with the maintenance and administration of the desktop environment
  • Provide excellent customer service and communication to end-users
  • Provide training to employees on new desktop software and hardware
  • Maintain documentation of desktop hardware, software, and network configurations
Desired Qualifications
  • Experience with RedHat Linux
  • Knowledge of scripting languages such as Bash, DOS, PowerShell, Perl, and Python
  • Familiarity with unattended installers and OS system imaging
  • CompTIA Certifications including A+, Security+, Linux+
  • Experience with Remote Support Tools ( Remote Assistance, Bomgar )
SEAKR Engineering

201-500 employees

Avionics & space electronics manufacturer
Company Overview
SEAKR’s mission is to challenge the limits of possibility by disrupting the resting place of their stars through their cutting-edge advanced electronics for space applications. SEAKR is an industry leader with a spotless record of no-orbit failures and supports a wide range of programs in partnership with major aerospace companies. The company is committed to building communication pathways to connect the world and also providing their business systems to aid the integration of people, process, and technology.
  • Generous 401(k) retirement plan
  • Medical, Dental and Vision Insurance
  • Paid Vacation (including week off at year end)
  • Compensated Sick Leave
  • Tuiition Assistance Program
  • Relocation Assistance
  • Paid FMLA Leave
  • Team-building events
  • Community: Annual Firm sponsored Running/Walk Race to support our non-profit SEAKR Foundation.
  • Flexible Spending Account/Health Savings Account
Company Core Values
  • Hard work
  • Single minded focus
  • Determination
  • Perserverance
  • Striving for Excellence