Ecommerce Specialist

About Zep Inc.

Zep Inc. is a leading manufacturer of cleaning solutions for businesses and consumers with operations across the U.S, Canada, and Europe. Our purpose is to make the planet cleaner, safer, and more productive. To fulfill our purpose, we focus on understanding and solving cleaning needs for consumers, as well as business customers across a variety of segments including transportation, industrial, institutional, and food & beverage. We also have a strong presence in the consumer-packaged goods (CPG) segment, where we develop products to help consumers and businesses maintain a clean and safe environment. Our products can be found online and at retail shelves at outlets like Home Depot, Amazon, Lowe’s, Ace Hardware, Grainger, HD Supply, Walmart, and many others. We market our products under well recognized and established brand names, such as Zep®, Enforcer®, Misty®, TimeMist®, TimeWick, and Country Vet®. Zep was founded in 1937 and is headquartered in Atlanta, GA. In 2021, Zep became the official cleaning partner of Atlanta United FC.

Job Description:

The Ecommerce Specialist will be accountable for executing new assortment planning, new sku setup, and go-to-market launches on all marketplace channels (Amazon, Walmart, Ebay, etc.) and our website, Zep.com. The responsibilities of this role include new sku planning, new sku setup, content maintenance, content optimization, creative requests, product reviews management, and any other go-to market requirements for new assortment launches. This role will work with various cross-functional teams to ensure all aspects of new product launches are executed flawlessly.

Responsibilities:

• Lead and execute new assortment launches with cross-functional teams
• Owner of new assortment planning, new sku setup, content creation, and all operational requirements for ecommerce channels new sku launches
• Coordinate with various cross-functional teams to execute best-in-class product launches online following Zep’s online continent standards
• Own content requests with marketing team for new item set up, content optimization, advertising assets, and other digital marketing needs for new assortment launches
• Set up all new items for the ecommerce team, including Amazon 3P/1P, Walmart 3P, Ebay, Target+, Zep.com and other potential marketplace channels within various systems
• Error resolution for item listings in various ecommerce channel portals
• Submitting and settling support cases on various channels as needed for catalog maintenance and item setup issues
• Work with demand planning team to ensure new product launches have inventory and are located in preferred warehouse locations
• Analyze key metrics and make data driven decisions to optimize online listings to improve conversion rate and increase revenue
• Lead product rating and review efforts to ensure online product ratings meet Zep’s standards. Work with product marketing team as needed to execute.
• Monitor and conduct site audits for accuracy of product listings
• Track status of projects, communicating with relevant cross-functional teams, and providing quality assurance of respective online channels
• Optimize SEO, keyword rankings, and product listings continuously
• Keep monthly KPI’s scorecards up to date for key channels

Qualifications:

• Clear understanding of the technical requirements for item setup (attributes, taxonomy, image needs, asset specs, etc.)
• Ability to follow SOP’s and work with various team members to execute projects
• Collaborative mentality and execution
• Experienced in item setup processes and able to execute projects without oversight
• 2+ years’ eCommerce, site merchandising, item setup, or product management
• Expertise in setting up items for online channels in various portals or aggregator portals such as Rithum (formerly ChannelAdvisor), SAP, or retailer portals
• Experience with excel item setup templates
• Highly organized and able to efficiently manage multiple projects with great attention to detail
• Proven success of managing and optimizing online listings on various marketplaces/Shopify
• Strong understanding of eCommerce and retail best practices
• Excellent project management, communication, and prioritization skills
• Rithum (formerly ChannelAdvisor), SAP, Shopify, Amazon, Walmart, eBay experience a plus
• BA degree required

This role is based in the Atlanta area, with a hybrid schedule (in office and remote).

Our Values

At Zep, we have developed a set of values focused on bringing even greater cohesion to our workplace. As part of this plan, we introduced a values framework called S.P.E.E.D. to align with our purpose of making the planet cleaner, safer, and more productive.

• Stewardship: We continuously improve the safety of our people and products, and we protect the planet by innovating solutions to reduce our environmental impact.

• Passion for Problem Solving: We listen to our customers and actively work to find solutions for unique situations. We think creatively to innovate and seize opportunities that will drive growth and make all our customers’ and consumers’ lives better.

• Empowerment: We encourage and lead our people to be accountable by equipping them to make decisions and own the outcome

• Expertise: We create innovative solutions and partnerships that are relevant to service our communities and customers.

• Doing the Right Thing: We expect our people to understand ethical boundaries and be inclusive of other backgrounds, ideas, and perspectives. Demonstrating honesty, respect and integrity in all actions is always expected.

Zep Inc. is an organization that is committed to diversity within its workforce and encourages all interested candidates, including women, minorities, & former military personnel to apply.  It is the policy of Zep Inc. that all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability or sexual orientation.

As an Equal Opportunity and Affirmative Action Employer, Zep Inc. provides full employment opportunities to all qualified persons without regard to race, creed, color, religion, gender, sexual orientation, national origin, age, disability, marital status, ancestry, or veteran status or any other distinction outlined in all applicable federal, state, and local laws.