Protecting what matters most to our customers with integrity and care.
At Pulte Insurance Agency, we protect what matters most—our customers and our people. As an independent agency within the PulteGroup family, we offer personalized insurance solutions with integrity and heart. Our team thrives on doing the right thing, working together, and creating a culture where everyone belongs. With opportunities for growth, community involvement, and recognition from Fortune and Great Place to Work, this is where your career can truly take off.
Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.
This is a hybrid position located in Coppell, TX.
Job Profile Summary
The Insurance Sales Assistant is a high-volume support role that assists licensed insurance sales and customer service professionals in managing insurance transactions for PulteGroup homebuyers. This position handles administrative, coordination, and routine tasks that enable licensed staff to focus on consultative selling, coverage placement, and revenue-generating activities.
This role provides foundational exposure to insurance operations and customer interactions and may serve as a development pathway into licensed insurance sales or customer service positions.
Primary Job Responsibilities
Support licensed insurance sales and customer service staff by completing high-volume, routine, and administrative tasks.
Process and route inbound requests (e.g. emails, system tasks, internal requests) to the appropriate team or queue
Assist with policy issuance, follow ups, and documentation review and support
Update and maintain accurate customer, policy, and transaction records within the agency management system
Provide additional administrative and task-based support during peak sales periods to ensure timely policy issuance and customer responsiveness
Complete data entry, checklist items, and routine workflow tasks with accuracy and timeliness
Perform outbound follow-ups with customers and internal partners for non-sales activities (e.g. status updates, document requests, confirmations, etc.)
Perform other task based and administrative duties as assigned
Required Education/Experience
Minimum High School diploma or equivalent required
Minimum 1 year of experience in a customer service, administrative, or client support role
Preferred Experience
1–2 years of experience in an insurance agency, financial services, call center, or similar fast‑paced, customer-facing environment
Experience supporting licensed sales or service professionals
Familiarity with data entry, workflow queues, and documentation review in a regulated environment
Required Licensing, Registration and/or Certifications
Property and Casualty Insurance license preferred
Required Skills/Knowledge
Ability to effectively manage and prioritize workloads, ensuring timely completion of tasks while meeting deadlines
Strong attention to detail and ability to complete repetitive tasks accurately
Demonstrated proficiency in interpersonal communication and collaboration within a team environment, facilitating knowledge sharing and efficient workflow management
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Experience using an Agency Management System preferred
Exceptional verbal and written communication skills
Problem Solving Skills
Ability to learn insurance products, terminology, and workflows and apply that knowledge in customer interactions
Pay Range - $20-$25 hourly depending upon experience.
This position is also eligible for annual bonus based on the successful completion of defined performance objectives.
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PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.
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