Full-Time

MGM Rewards Supervisor

Confirmed live in the last 24 hours

MGM Resorts International

MGM Resorts International

10,001+ employees

Operates luxury resorts and casinos globally

Compensation Overview

$18.50Hourly

Mid

Northfield, OH, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Requirements
  • Excellent conflict resolution skills, ability to talk to individuals who may be frustrated and a working knowledge of how people make changes or learn new information
  • Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
  • Ability to effectively deliver training and coaching
  • Ability to make sound decisions immediately without supervision
  • Is at least 21 years old
  • Has a high school diploma, GED or equivalent
  • Has at least 2 years of previous experience in casino operations and/or guest service experience
Responsibilities
  • Welcome guests with a warm greeting, build rapport, and deliver outstanding customer service by addressing inquiries, resolving concerns, and fulfilling guest requests.
  • Ensure the MGM Rewards Desk operates efficiently by coaching, motivating, training, and supervising all MGM Rewards Representatives.
  • Promote responsible gaming by understanding and consistently advocating for GameSense principles with all guests.
  • Assess and resolve member issues related to points, comps, FREEPLAY, Tier Credits, and other MGM Rewards concerns.
Desired Qualifications
  • Has experience working in a similar setting (preferred)
MGM Resorts International

MGM Resorts International

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MGM Resorts International operates a range of luxury destination resorts, including well-known brands like Bellagio, MGM Grand, Mandalay Bay, and The Mirage. The company caters to various customers, from leisure travelers to business professionals and high-stakes gamblers. Its services encompass hotel stays, casino gaming, live entertainment, dining options, and retail experiences. Revenue is generated through room bookings, casino activities, food and beverage sales, and ticket sales for entertainment events. A key feature of MGM Resorts is its M Rewards loyalty program, which encourages customer retention and repeat visits. The company also organizes special events and conferences, offering customized packages for corporate clients and large groups. The main goal of MGM Resorts is to provide exceptional experiences through high-quality service and diverse offerings.

Company Size

10,001+

Company Stage

IPO

Headquarters

Paradise, Nevada

Founded

2000

Simplify Jobs

Simplify's Take

What believers are saying

  • Proprietary sports content development could attract new demographics and enhance guest experiences.
  • Exclusive travel-and-ticket packages may boost occupancy rates at MGM Resorts destinations.
  • The Las Vegas Songwriters Festival positions MGM as a cultural hub, increasing foot traffic.

What critics are saying

  • Increased competition from new Las Vegas market entrants may impact MGM's market share.
  • Political affiliations could lead to negative publicity and affect brand perception.
  • Regulatory challenges may arise in expanding casino operations, straining MGM's resources.

What makes MGM Resorts International unique

  • MGM Resorts offers a diverse portfolio of luxury destination resort brands.
  • The company integrates casino gaming with live entertainment and dining experiences.
  • MGM's M Rewards loyalty program enhances customer retention and repeat business.

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Benefits

Wellness Program

Health Insurance

401(k) Retirement Plan

Disability Insurance

Life Insurance

Professional Development Budget

Company News

Investing.com
Mar 12th, 2025
MGM Resorts adds NBCUniversal's Langley to Board

Her appointment is part of MGM Resorts' ongoing strategy to develop and produce proprietary sports and entertainment content for its guests.

Casino.org
Mar 10th, 2025
MGM Director Diller Supporting Cuomo for NYC Mayor

What's not up for debate is the fact that since MGM purchased Empire City in 2019, the slots-only racino has generated $5 billion in receipts for state coffers.

MarketBeat
Mar 10th, 2025
Inceptionr LLC Makes New $324,000 Investment in MGM Resorts International (NYSE:MGM)

Inceptionr LLC makes new $324,000 investment in MGM Resorts International (NYSE:MGM).

Gambling Insider
Mar 3rd, 2025
Carlos Castro, COO & CFO - Resorts World Las Vegas - Executive Profile

In 2013, Castro was appointed to the role of Senior Vice President and COO of MGM Resorts International's retail division.

PR Newswire
Feb 28th, 2025
Josh Bersin Company'S Irresistible 2025 Announces Compelling Speaker Line-Up And Global Hr Leadership Agenda

Speakers from leadership brands including Dropbox and MGM Resorts among keynote speakers and session hosts at the fourth annual Josh Bersin Company Irresistible. Four major HR and tech tracks offered, including details of the new Josh Bersin Company Chief Human Resources Officers Insights initiative for members. Early registration now open for Irresistible 2025—secure the best discounts and savings today