Systems Engineer 3

Job Summary:

JOB DESCRIPTION – Systems Engineer III, Datacenter Operations

Location: Ashburn, VA / United States (On-Site)

Division: Ticketmaster NA

Line Manager: Senior Manager, Datacenter Operations

Contract Terms: Permanent, full-time

THE TEAM

This position will be part of Ticketmaster’s Data Center Engineering team. The team is responsible for building, maintaining and keeping the company’s physical infrastructure footprint running smoothly to keep fans happy and support our internal customers.

THE JOB

Ticketmaster is seeking Talented Infrastructure Engineers responsible for overseeing data center-based projects and Operations tasks crucial to supporting our critical Data Center devices and infrastructure. 

You will be handling requests from and supporting internal service teams by responding to requests for hardware installations, maintenance, troubleshooting and recycling efforts.  This role is also responsible for proactively monitoring critical hardware systems and focusing on higher level initiatives that include firmware management, hardware monitoring and alerting and metrics collection. 

This is an exciting time to come on board with Ticketmaster, as we will be focusing on efforts towards hardware modernization and operability, expanding capacity and expanding our internal services for internal customers

WHAT YOU WILL BE DOING

• Provide expertise on hardware deployments and working with internal service team to build rack elevations and deploy hardware
• Work with our Data Center Asset Management system to keep automated systems up to date with critical asset information
• Work with service teams and Network teams to build port configurations
• Lead projects to rack and install new hardware and decommission old hardware
• Respond to requests for support of hardware in the datacenter as well as manage hardware lifecycle
• Maintain key relationships with internal Engineering customers
• Manage and maintain the hardware monitoring platform to keep internal customers hardware operating smoothly
• Deploying systems firmware updates to keep the hardware platforms up to date and compliance with standards
• Monitor the data center environment to keep things running within specifications
• Work with the data center facility to receive and ship hardware
• Keep the data center organized and efficient
• Able to troubleshoot P0 incidents in a timely manner, supporting a 24/7 mission critical environment
• Understanding of Data Center Power infrastructure for capacity planning, monitoring and deployment

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Must be able to lift up to 50 lbs
• 7+ supporting Enterprise Data Centers
• Strong technical troubleshooting skills
• Excellent understanding of modern server and networking hardware, Dell, HP, Cisco and Arista offerings for example
• Excellent verbal and communication skills
• Great Documentation and peer review skills
• Familiarity with automation
• Familiarity with observability (Prometheus, Grafana)
• Knowledge and experience with DCIM (Data Center Inventory Management) solutions
• Ability to use SSH and other remote access solutions
• Server+ certification or equivalent experience
• Network+ certification or equivalent experience
• Strong background with network architecture and server provisioning
• Language ability a plus (python, go)
• Experience with Linux preferable

YOU (BEHAVIOURAL SKILLS)

• Detail oriented
• Autonomous and proactive
• Passionate about hardware
• Self-motivated activator, energetic and tenacious
• Comfortable with working in cross functional and multidisciplinary teams
• Excited about taking on challenging technical problems and devising creative solutions

BENEFITS & PERKS

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

#LI-ONSITE

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.