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Provisioning Specialist L1
Posted on 1/14/2023
United States
Experience Level
Desired Skills
Customer Service
  • At least two (2) years of experience in a technical and/or customer service environment
  • Creative problem-solving skills combined with the ability to provide quick resolution to problems
  • Attention to detail
  • Ability to communicate with customers, vendors, and internal sales professionally by phone, email, and chat
  • Quick to learn and adapt in a fast-paced environment
  • Ability to cultivate positive working relationships with customers and coworkers
  • B.A./B.S. in related field or equivalent work experience
  • Qualified candidates can expect a salary beginning at $43,000/yr or more depending on experience
  • Resolve API errors on automated orders and communicate with vendors and stakeholders to resolve errors and order placement or adjustments
  • Communicate with internal and external stakeholders the reason for any delays and set expectations for resolution
  • Follow processes to manually provision orders for a sub-set of products
  • Study Pax8 Platform functionality to acquire knowledge and eventually become a subject matter expert and escalation point
  • Document solutions of any new errors
  • Isolate, replicate, and report defects to the appropriate teams; perform production level API testing
  • Work through larger data or ordering projects
  • Be a co-pilot to new hires by training them on processes and being a direct point of contact for initial questions

1,001-5,000 employees

Cloud commerce marketplace
Company Overview
Pax8's mission is to grow their customers' business
  • Medical, dental, and vision (most plans covered at 100%)
  • Employee Assistance Program
  • Paid holidays and Extended Holiday Program
  • Flexible vacation and paid sick time
  • Military, parental, and family care leave
  • 401(k) with company match
  • Bonus program
  • Employer-paid life insurance, short-term, and long-term disability
  • Home-office allowance
  • Transportation benefits
  • Pet adoption reimbursement
Company Core Values
  • Innov8 - Creating an environment of curiosity and intentionality to find new answers and creative solutions. Using diverse thought and experiences to fuel new ideas and create innovative approaches. Empowered to challenge the status quo and encouraged to take risks.
  • Elev8 - Creating a space of trust, value, and safety as we look to support and lift others, ourselves, and the work. Developing a supportive and collaborative culture and investing in the ongoing development of knowledge and skills – enhancing our abilities, self-esteem, and confidence to take on new challenges.
  • Advoc8 - Being an active champion for your team, colleagues, and all of Pax8, ensuring everyone’s contributions are seen and recognized. Promoting a culture of continuous support, where praise is openly given, shared, and received. Allowing all voices to be heard and working together to achieve greater success and impactful results.
  • Celebr8 - Recognizing the personal and professional accomplishments of each individual, team, and Pax8 as a whole. Celebrating the contributions of team members and their unique backgrounds, experiences, and skills. Appreciating that we gain knowledge, insight, and progress through failure, enabling us to constantly evolve.