AVP - Operational Resilience

The AVP, Operational Resilience provides leadership and strategic direction for the company’s resilience framework. The AVP leads efforts to assess potential risks, develop and govern continuity plans aligned with industry best practices and regulatory requirements, and coordinate executive-level response efforts during disruptions.

In addition to business continuity responsibilities, the AVP oversees corporate security functions including global threat assessments, incident response coordination, and the design and management of physical security infrastructure such as access control systems, CCTV and alarm systems.

This role will be responsible for identifying, documenting, and testing business needs against company infrastructure; closing resilience gaps; and maintaining a robust framework that supports the company’s growth and protects its reputation. The position will require strong partnership with all company functions, and will be a key component, partner and coordinator of the crisis management committee.

What You Will Do:

• Strategic Leadership: Provide leadership and direction for the company’s Operational Resilience framework, including Business Continuity, Crisis Management, and Corporate Security, ensuring alignment with organizational objectives and regulatory requirements.
• Executive Influence: Act as a key advisor to senior leadership, presenting findings, shaping recovery strategies, and driving cross-functional adoption of resilience and security policies.
• Program Oversight: Direct the development, implementation, and ongoing governance of business continuity and crisis management plans, ensuring that recovery strategies and objectives are embedded across all business units.
• Corporate Security Leadership: Oversee corporate security operations, including physical access control, CCTV, alarm monitoring, and incident response coordination. Influence the design and execution of security strategies to protect assets, employees, and facilities.
• Crisis Management & Incident Response: Serve as a central escalation point during disruptions, coordinating executive decision-making and leading cross-functional teams to minimize operational and reputational impact.
• Testing & Assurance: Oversee regular testing, exercises, and simulation drills, ensuring that results are reviewed at the executive level and that corrective actions are embedded in program enhancements.
• Regulatory Compliance & Reporting: Ensure resilience and security programs meet regulatory obligations and industry standards. Represent the function in audits, regulator interactions, and with external partners.
• Training & Awareness: Champion enterprise-wide training and awareness initiatives to strengthen organizational preparedness, ensuring consistency of messaging and adoption.
• Internal Audit: Comply with Internal Audit team’s inquiries and suggestions.
• Continuous Improvement: Drive program maturity by incorporating lessons learned, benchmarking against peers, and influencing senior stakeholders to adopt enhancements.

What You Will Have:

• Education: Undergraduate degree required; advanced degree or professional certifications (e.g., CBCP, MBCI, CISSP, PMP) strongly preferred.
• Experience: 7+ years of progressive experience in Business Continuity, Crisis Management, Corporate Security, or related risk/resilience disciplines. Demonstrated ability to set objectives, prioritize workloads, and provide coaching and guidance to professionals, with readiness to assume direct people management responsibility as the function grows.
• Leadership & Influence: Proven ability to shape decisions at the executive level, secure cross-functional alignment, and influence without direct authority.
• Operational Expertise: Deep knowledge of business continuity and crisis management frameworks (e.g., ISO 22301, NIST, FFIEC) and corporate security operations, including physical access control, surveillance, alarms, and incident management.
• Crisis Leadership: Demonstrated ability to lead organizational response during real incidents, including coordination of executive decision-making, external communications, and post-event reviews.
• Regulatory & Compliance: Strong understanding of relevant regulatory requirements and experience representing an organization during audits, examinations, or external reviews.
• Communication Skills: Exceptional written, verbal, and executive presentation skills, with ability to brief senior leadership and engage regulators, auditors, and external stakeholders.
• Analytical & Strategic Thinking: Strong problem-solving capabilities with the ability to assess complex situations, make informed decisions under pressure, and prioritize competing demands.
• Change & Program Management: Experience driving enterprise-wide change initiatives, implementing new frameworks, and managing complex cross-functional projects.

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