Senior Business Analyst
Customer Service Strategy
Posted on 4/26/2023
Dorchester, Boston, MA, USA
Experience Level
Desired Skills
Customer Service
  • Ability to blend technical acumen with business insight
  • Experience in performing quantitative analyses on large data sets
  • High database IQ in GBQ (SQL), Data Studio, analysis through Excel, Google Suite; Looker & Kibana are preferred skills
  • Adeptness at creating easy-to-understand visualizations to tell a business story based on complex data
  • Intermediate understanding of statistics and how to interpret different outputs across various data science models
  • Analytical, creative, and innovative approach to solving problems
  • Answer-first communication skills, particularly the ability to write clearly and concisely
  • Support the creation of compelling business cases by conducting internal data deep dives, studying external competitors/vendors, and building models to quantify impact
  • Conduct internal data deep dives to understand customer pain points and opportunity areas
  • Keep up-to-date with industry trends, competitor behavior, and new product ideas to benchmark Wayfair Service and identify ways to improve Wayfair's Service offering
  • Build data-driven models to quantify the impact of proposed solutions or new ideas
  • Develop data visualizations, including reports, dashboards, and analysis using BI solutions to incorporate data insights in an easily digestible manner

5,001-10,000 employees

Online home goods retailer
Company Overview
Wayfair's mission is on a mission to help everyone, anywhere create their feeling of home. Wayfair is an online retailer that offers a wide selection of home furnishings and decor.
Company Core Values
  • Relentless customer focus
  • Deliver results with agility
  • Use good judgement
  • Build the best team
  • Collaborate effectively
  • Respect others
  • Be an owner
  • Innovate & improve
  • Adapt & grow