Full-Time

Manager Contact Center Business Intelligence

Posted on 11/20/2024

Lowe's

Lowe's

10,001+ employees

Industrial & Manufacturing
Consumer Goods

Compensation Overview

$81.2k - $135.4kAnnually

Senior

Huntersville, NC, USA

Remote associates cannot reside in Alaska, California, or Hawaii.

Category
Business Research
Project Management
Strategy Development
Business & Strategy
Required Skills
Data Analysis
Requirements
  • Bachelor's Degree in Statistics, Econometrics, Information Sciences, Applied Quantitative or related field
  • 5-7 Years Experience in an advanced analytical role
  • 5-7 Years Experience managing analytical team
  • 3-5 Years Applied advanced analytical role Working with analytic software (e.g., Alteryx, SAS, SPSS)
  • 3-5 Years Demonstrated experience working cross-functionally
  • 5-7 Years Experience leading people directly or indirectly
  • 5-7 Years Experience with Microsoft Office tools (e.g., Word, PowerPoint, Excel)
Responsibilities
  • Utilizes a depth of knowledge of how to best manage disparate data sources, relevant external data and strong domain expertise in order to derive insights as to how specific events or changes in a particular program could potentially impact the business at Lowe's
  • Leads a team of Business Intelligence Analysts working on analytics projects and works alongside those who perform more advanced project analysis and data modeling, ultimately ensuring that the final deliverable is high-quality and provides impactful insights
  • Ensures the analytical model can be utilized by the business to better evaluate how specific events or changes in a program could affect Lowe's
  • Collaborates across functions to understand business needs and deliver cohesive, concise analytics and modeling to aid in the determination of ways in which Lowe's can more effectively serve customers
  • Serves as a subject-matter expert, working with leading customer analytics and data modeling tools to inform and improve Lowe’s Contact Center practices
  • Deploys results with a simple yet compelling message and recommendation that drives action on the part of the business leaders
  • Confirms refreshment of models that are currently in place throughout the year, and explores other predictive model types to develop predictive statistical models for use in improving customer experiences
  • Works to ensure the appropriate data reliability and structure for analysis and with supplier-partners to ensure accurate, robust and actionable forecasting models
  • Deploys results from the forecast models with a simple yet compelling message and recommendation that drives action on the part of the business leaders to allow them to make decisions to improve customer experiences

Company Stage

IPO

Total Funding

$136.1M

Headquarters

Mooresville, North Carolina

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Lowe's significant 135% increase in e-commerce sales indicates strong growth potential in the digital retail space.
  • The 'Season of Savings' initiative could drive increased customer engagement and sales during key shopping periods.
  • Opening new fulfillment centers and distribution hubs positions Lowe's to efficiently meet rising online demand and improve delivery times.

What critics are saying

  • The reliance on an old housing stock for growth may be vulnerable to fluctuations in the real estate market.
  • Intense competition from Home Depot and other retailers could pressure Lowe's to continuously innovate and maintain competitive pricing.

What makes Lowe's unique

  • Lowe's is leveraging its extensive physical presence with new tool rental departments and in-store kiosks, setting it apart from purely online competitors.
  • The company's strategic sponsorship at New York Fashion Week highlights its innovative approach to brand positioning in the home improvement sector.
  • Lowe's focus on expanding its logistics and fulfillment infrastructure demonstrates a commitment to enhancing e-commerce capabilities, unlike some competitors who may not prioritize this integration.

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