Dispatch/Sales Support

Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Position Summary: This position is responsible for coordinating, scheduling and directing the delivery of produced homes. This position requires interpersonal communication and negotiating skills in order to be an effective partner to each party involved in the delivery process.

Duties / Responsibilities:
•  Direct and communicate the prompt and efficient delivery of produced homes
•  Access AS400 to match homes with the production schedule and coordinate delivery within a set 
timeframe.
•  Maintain current transportation quotes
•  Create, maintain, and distribute current and accurate shipping schedules
•  Review/Correct transportation costs and produce accurate invoices.
•  Invoice each home in AS400
•  Coordinate independent transportation company delivery capacity to accommodate all homes on the shipping schedule and make minute by minute changes to maximize transportation assets and 
effectiveness
•  Collect and produce driver packets for each home
•  Coordinate Dealer Pick up home shipments
•  Oversee the sign out of each home leaving the facility
•  Ensure paint or drywall compound is shipped with the homes, where required
•  Communicate with retailers on expected deliveries
•  Troubleshoot road repairs when homes experience issues during transportation
•  Process payments for axle and frame repairs on homes in transit to Independent 
Contractors
•  Manage bill backs due to driver damage to either homes or community property
•  Forward parts list to CX Manager when shipping damages occur
•  Oversee invoicing for payment to independent transportation companies for delivery 
services.
•  Manage yard inventory and maintain “Zero Yard” month end company policy.
•  Other duties as assigned.

Qualifications:
•  Associate Degree preferred, but not required
•  Previous Manufactured housing experience
•  Very high attention to detail and accuracy
•  Highly skilled with handling transportation questions & ability to negotiate deliveries even 
when the customer is not ready to accept deliveries and keep yard inventory down even when 
deliveries cannot be made
•  Proficiency in Microsoft Office & AS400 system

Physical Demands:

•  Must be able to consistently operate a computer and other office productivity machinery such as 
telephone, calculator, copy machine, computer printer, etc.
•  Must be able to communicate with others via phone, email, and in person. Must be able to 
exchange accurate information with others.

•  Constantly works in an indoor, temperature-controlled, sealed-window office 
environment.
•  Work primarily involves sitting / standing.

Travel Requirements:
•  None

Why Clayton?
•  Full-time team members have the flexibility to create their own health, dental, and vision 
benefits package. Clayton provides competitive 401K programs, including investment options and 
company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, 
Employee Assistance Programs, and more.
•  As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid 
time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
•  Clayton is proud to have earned spots on the following Forbes lists: America’s Best Employers, 
America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.
•  At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, 
spiritual and occupational programs available online or in-person for team members.

Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer 
and does not discriminate on the basis of race, national origin, gender, gender identity, sexual 
orientation, protected veteran status,
disability, age, or other legally protected status.
 

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