The Team

As the Senior Risk Associate at Upstart, you will be part of the Third Party Risk Management Team playinga critical role in mitigating risk and protecting Upstart’s growth and success.  

We are looking for someone that is passionate about solving complex problems, researching interesting topics, and proactively collaborating with colleagues to join Upstart as a Senior Risk Associate.  This role will have an impact on the team because your efforts will help us improve processes and procedures and adjust our practices as we grow our product offerings and regulations shift. In particular, you’ll be instrumental in supporting our Third Party Risk Management Program within our Risk team. If you share our passion for building innovative technology to enable consumer access to credit while ensuring consumer protection and privacy, this could be the role for you. 

[Position location] This role is available in the following locations: Remote

[Time zone requirements] The team operates on the East/West coast time zones. In Upstart’s Digital First work environment, be available for work between 8:00am and 5:00pm in your local time zone.

[Travel requirements] Ability and willingness to travel at least twice per year to Upstart’s offices in either San Mateo, CA, Austin, TX, and/or Columbus, OH, as well as travel to supplier onsite visits, as needed. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

How you’ll make an impact:

• Conduct the onboarding of suppliers to the business including completing due diligence of new suppliers and diligence of existing suppliers with an expansion in use or services;
• Maintain Key Performance Indicators (KPIs) of suppliers for trending, analysis, & feedback to business relationship managers; 
• Conduct annual review supplier diligence activities including requesting & reviewing updated materials, completing scorecards, tracking & reporting on Key Risk Indicators (KRI), identification of remediation, onsite visits (as appropriate);
• Respond to ticket requests from internal partners for items such as advice & guidance, audits, exams, and/or lending partner requests; audits as needed, including state regulatory exam, bank partner, and third party audit requests;
• Contribute to TPRM Program reporting, Program enhancements including proposing ideas, executing on projects, implementing policy and procedural changes, and desire to be a subject matter expert

What we’re looking for: 

• Minimum qualifications:
  • Bachelor’s degree with 1-3 years of relevant consumer lending or servicing experience; or 5 or more years of relevant experience in lieu of a degree;
  • Experience working in financial services in a compliance or consumer facing role with working knowledge of state or federal consumer lending protection regulations (e.g. FDCPA, TILA, UDAAP, TCPA, EFTA, BSA/AML, OFAC, Privacy, etc.);
  • Ability to produce clear, concise, well-written work product with minimal intervention and strong attention to detail (e.g. internal and external facing memos, reports, action plans, etc.) 
  • Organized and able to juggle multiple tasks while still meeting deadlines with the ability to continually reprioritize tasks, assignments, and projects.
• Preferred qualifications:
  • Experience using various supplier risk management and/or workflow tools (e.g. Zip, VISO Trust, Prevalent);
  • Knowledge of structure and completing risk assessments (supplier risk assessments as well as programmatic risk assessments);
  • Familiarity with first line versus second line roles and responsibilities and comfortability educating business on differences;
  • Familiarity with third party risk management and Interagency Guidance on Third-Party Relationships: Risk Management;
  • Prior operations and/or consumer lending product experience or knowledge (e.g. collection agencies, personal loan, home lending, auto refinancing).

What you’ll love: 

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave  
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices

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