Reports to Senior Operational Support Manager

With continued growth across the Aztec Group, we’re always on the lookout for bright individuals to join our journey and help support current and future business needs. We are confident that we can provide you with a challenging career which offers exceptional learning and development opportunities combined with progression.

The purpose of this position is to oversee routine day-to-day support of teams with using eFront.

Key responsibilities:

• Act as a team lead, collaborating closely with our client facing Administrators and Accountants using eFront to ensure the appropriate delivery of client service
• Manage and review incoming requests to prioritise and delegate effectively
• Support teams with achieving their desired outputs for system reporting by leading the process and coordinating all relevant parties
• Prepare scoping documents to capture client’s bespoke reporting requirements
• Advise teams on best practice for system inputs
• Monitor and review adherence to best practice
• Attend meetings with client teams and clients to provide status updates and technical insight
• Assist with the adoption of our Process, Optimisation and Digitalisation Enhancement project
• Assisting with the testing of future system developments
• Supervise and assist in the training and development of staff
• Arrange and manage the appraisal process for members of staff

Skills, knowledge, expertise:

• Proven relevant experience (3-4 years of experience in an Accounting/Administration position)
• Evidence of accounting responsibility for a client relationship or a significant part of a major client relationship
• Previous experience in people management
• Excellent interpersonal skills are required to develop close working relationships with colleagues, clients and business contacts
• Computer literacy, word processing and spread sheet skills are essential
• Sound technical financial services knowledge (to be supported through the Aztec Academy)
• Previous experience with eFront FIA would be an advantage

Who are we?

Aztec Group has come a long way since first opening its doors in Jersey back in 2001. Our size and reach may have changed, but one thing that hasn’t is our identity – we’re proud to be a truly independent, owner-managed business that puts our people and clients at the centre of everything we do.

We understand that everyone will put value on different things and that’s why our employee package includes a variety of benefits. Here are some of the core benefits for all our people:

• Competitive salary
• Discretionary bonus scheme
• Flexible, hybrid working
• Generous holiday allowance
• Pension scheme 
• Private medical insurance, including eye care
• Permanent health insurance
• Life assurance (death in service and critical illness benefit)
• Worldwide travel insurance
• Ability to work abroad for up to 3 weeks per annum
• Regular social events
• Health and wellbeing programmes
• On-site parking
• Significant investment into your personal and professional development

We will provide the training, both in house for relevant technical knowledge and also for professional qualifications to enhance both your professional development and ability to provide sound accountancy/administration services. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients are at the heart of what we do.