Manager/Tech Lead @ Samsara

IT & Security (1)

Software Engineering (1)

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara is looking for a curious and motivated IT Manager who’s excited to help us scale our IT Services Management to support a rapidly growing user base of over 4,500 employees. Your primary responsibility will be to support our People, Places, and Events - enabling our employees to do their absolute best work. This includes coaching and developing our IT team as well as organizing operations, managing contracts, building vendor relationships, developing and refining systems, managing projects, and building processes to provide the best customer experiences.

In this role, you will:

Manage the IT Portfolio: guide a team that will run all projects that fall under IT, and own the sprint planning process across Core IT to ensure we are focused on the most important & urgent work for Samsara.
Manage IT contracts:

Direct the acquisition of computer software and hardware technology and negotiation of purchase agreements and services contracts with contractors and vendors.
Manage end-to-end contract lifecycle with procurement partner

Manage vendors & external partners:

Experience working with SaaS applications and 3rd-party vendor relationship management, and implementation of 3rd-party tools
Design and lead high-impact internal and external initiatives end-to-end (scope/requirements, implementation, stakeholder management, vendor/budget management)
Work closely with IT vendors to develop a robust IT support program.

Manage IT Service Levels: has ownership of operational metrics, SLAs, industry benchmark,s and drives operational excellence for the department
Manage business partner satisfaction: drive outbound engagement to understand satisfaction or challenges with the services provided.
Own IT Systems - Own and optimize core tools and systems that power Samsara. Examples include Google Workspace, Okta, Atlassian, Zendesk, Slack
Lead Software Optimization/Rationalization - ensure Samsara is optimizing for the software budget that we have invested in
Partner with Security and Compliance - Drive core security and compliance projects to ensure we’re protecting our information assets
Lead Innovation & Automation projects - strategize and lead key innovation projects that will bring continually better user technology experiences to Samsarians
Develop Operational Data Insights & Analytics - Developing and analyzing IT’s activities, using multiple data sources, and ensuring the highest levels of performance through SLAs and performance analytics
Lead Technical Support - Optimize the employee support experience and drive positive technology experiences for employees through this channel. Create smooth hand-offs between Tier 1, 2, and 3 support. Work with the team to establish best practices and build processes to ensure execution
Excel at Team Management - Hire and develop our global IT Team; scale the global team significantly
Excel at Exec Communication - Be a clear communicator to our Exec leadership, about the state and strategy, for Core IT Services & Operations
Project Management:

Owns the full IT project lifecycle
Project management with budgetary and human resource management responsibilities.
Experience ensuring that customer needs are satisfied through managing and coordinating specific information technology deliverables, including the overall program/project plan, structure, schedule, and staffing requirements

Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Hire, develop, and lead an inclusive, engaged, and high-performing team

An ideal candidate has:

8+ years in an IT services, IT program management, technical support, or systems role
Experience managing a team
Experience with tools such as google workspace, slack, okta, zoom ect
Experience managing technical contracts for an IT department
Understanding of vendor relationship management
Experience successfully managing people and projects
Expertise in IT systems, networks, operations, and cloud systems
Strong analytical and project management skills, proven ability to design and communicate clear processes, and a detail-oriented yet flexible approach to problem solving
Impeccable discretion when handling sensitive and confidential information
Excellent self-management and interpersonal skills
Positive, tenacious attitude while delivering on complex and challenging projects
BA / BS with a technical degree (Computer Science, Computer Engineering, Mechanical Engineering, MIS, etc.)

#LI-hybrid

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Manager/Tech Lead

Information Technology

Samsara

In this role, you will:

Simplify's Take

What believers are saying

What critics are saying

What makes Samsara unique

Benefits

Growth & Insights and Company News

6 month growth

1 year growth

2 year growth