Retail Experience Ambassador

About Us:

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. 

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.

Job Summary:

The Retail Experience Ambassador is responsible for handling various sales activities in a retail store, including facilitating purchases and providing exceptional guest service. The ideal candidate will possess strong interpersonal skills and contribute to achieving the retail stores objectives in sales, service, client relationships and.

A little bit about your day:

Reporting to the Retail Manager, every day is different, but you’ll mostly:

• Promote Regent’s service philosophy and style through our people attributes.
• Adhere to Regent Santa Monica Beach's standards in job performance and retail policies.
• Consistently achieve and/or exceed the individual and boutique monthly sales target, as directed by management.
• Cultivate strong client relationships whether in or outside the boutique representing the organization.
• Understand and comply with all security and operational policies and procedures for Regent Santa Monica and the boutique.
• Demonstrate an in-depth knowledge of all products in assigned Product category and keep up-to-date on all Product categories in store.
• Demonstrate, recommend and style the products available; promote wardrobing.
• Provide outstanding hospitality to all guests, consistently delivering attentive, refined, and courteous service.
• Support the brand image by always adhering to dress code.
• Utilize a POS system to manage smooth transactions.
• Provide store management with qualitative feedback.
• Assist in the merchandising and daily maintenance of displays and back-stock.
• Assist in receiving merchandise, while ensuring an organized inventory process.
• Continuously seek ways to enhance revenue and elevate the guest experience.
• Strong interpersonal communication skills and ability to maintain strong relationships with guests, colleagues, and business partners.
• Complete all assigned tasks directed my management. 
• Keep retail spaces clean and organized, aligning with the culture and standards of excellence.
• Conduct daily store operations efficiently, demonstrating respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy, and initiative.
• Master all programs, procedures, standards, specifications, guidelines, and training programs.
• Foster rapport with customers through conversation and honest recommendations.
• Minimum of 2 years’ experience in luxury sales.
• Excellent verbal and written communication skills in English; proficiency in a foreign language is a plus.
• Strong reading and writing skills to aid in communication.
• Solid understanding of fashion and styling.
• Basic computer skills required.

Requirements:

What you can expect from us: 

The hourly pay range for this role is $32.00 - $34.00. This rate is only applicable for jobs to be performed at Regent Santa Monica Beach. 

We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.