Head of New Client Implementations

Head of New Client ImplementationsLocation: Boston 

Wellist is seeking an accomplished and innovative Head of New Client Implementations to lead the customization and deployment of our digital platform and resource directory for large employer clients. In this high-impact role, you will drive the success of client programs by crafting tailored solutions, developing robust deployment plans, and implementing engaging communication and activation strategies. As a cross-functional leader, you will work closely with Wellist’s support, product, and resource directory teams to create experiences that maximize value for employees while achieving significant cost savings for employers.

The ideal candidate is a strategic thinker with exceptional project management skills who thrives in fast-paced environments and excels at building scalable operations to support Wellist’s rapid growth.

Key Responsibilities

Client Partnership & Customization

• Collaborate with clients to tailor the Wellist platform and resource directory to their unique needs and goals.
• Design and execute communication and activation strategies that drive user engagement and platform adoption.

Program Optimization & Value Delivery

• Work with clients to develop programs that enhance employee experience and deliver measurable ROI for employers.
• Implement and refine enrollment tactics, such as email campaigns, staff referrals to maximize conversion rates.

Deployment Planning & Execution

• Develop and oversee comprehensive deployment plans to ensure the successful launch of 2-3 large employer clients per quarter.
• Coordinate cross-functional teams to execute seamless program launches, coordinating interdependencies and resource requirements.

Scalable Operations & Process Improvement

• Create a scalable implementation playbook to streamline operations as Wellist expands.
• Optimize workflows and processes to reduce complexity and minimize costs.
• Define and track KPIs to enhance client engagement, retention, and satisfaction.

Competencies

• Drive high-impact client programs that deliver measurable ROI and client satisfaction.
• Build and manage complex client relationships, engaging senior executives to foster organizational change.
• Lead operational improvements to create scalable, next-generation implementation frameworks.
• Develop and implement client success strategies to support Wellist’s growth trajectory.

Requirements

• 8+ years of experience in client implementations, consulting, or program management roles.
• 2+ years of experience in a high-growth startup environment, managing resource-constrained projects.
• Proven track record of partnering with senior executives to implement impactful organizational change.
• Demonstrated expertise in managing complex client relationships and delivering measurable results.
• Experience in HR tech and/or workforce transformation is highly desirable.
• Master’s degree in Business Administration or a related field preferred.
• Willingness to travel 20-30%, as needed.

You Should Apply If:

• You are passionate about delivering high-quality experiences for clients and users.
• You thrive in dynamic environments and enjoy building new processes and operations from the ground up.
• You have a knack for optimizing processes and creating scalable solutions.
• You are excited to shape Wellist’s framework for client success as the company expands.
• You’re driven to make a meaningful impact by helping employees thrive while achieving measurable cost savings for employers.

About Wellist

Wellist is a mission-driven digital health company that provides HR leaders with cutting-edge aggregators capable of personalizing the “right resource, right time.” The solution leverages Wellist’s precision resource matching platform, hyper-targeted activation campaigns, and employee-generated data to simplify benefits access, amplify value from existing benefits partners, and meaningfully reduce costs.

Wellist’s outstanding contributions have been recognized by organizations including Fast Company (Most Innovative Companies 2024 - Human Resources), MassTLC (Most Innovative Technology of the Year), Rock Health (Top 50 in Digital Health, Diversity Leadership), American Business Awards (Company of the Year, Silver Stevie), and BostInno (50 on Fire).

Why Work Here

• A meaningful mission: Join a team that makes a real difference for patients, employees, and their loved ones.
• Outstanding benefits: Excellent medical and dental insurance coverage, life & disability insurance, 3 weeks of PTO, and 401k contribution.

Personal growth: The opportunity to accelerate your career with a high-growth, high-impact well-being company.