Finance & Banking (1)

Dealership:

L0238 Driveway Finance Corporation

DFCInsurance/ImpoundSpecialist

TheDFCInsurance/ImpoundSpecialistwillbe responsible forefficient,timelyandaccurateprocessing ofimpounds,total losses,and customer insurance coverage to protect DFC collateral. The DFC Insurance/ImpoundSpecialist will be required to perform job duties in a manner that ensures timely and accurate submission of required documentation, completion of notes and addition of necessary documentation within the DFC loan management system, and all other activities associated withimpounds,total losses,and customer insurance updates.

TheDFCInsurance/ImpoundSpecialistreports tothe DFCCollateralSupervisor.

Responsibilities

Process insurance policy cancellation and lapse paperwork to the collection account.

Establish andmaintaintracking system forDFC customer insurance coverage.

Contact customers to verify current insurance coverage andeducateon termsoncontract related to coverage.

Confirm insurance claim status and update collection account status.

Process “Guarantee of Title” paperwork needed for payment intimelymanner.

Contact and educate customers on total loss process and account responsibility until processcomplete.

Verifyadditionalcontracts and process cancellations as needed.

Contact insurance companies weekly to verifystatusof claim process and payment.

Monitor customer account details for non-payments from contract cancellations and insurance companies.

Educate and counsel customers on account terms and payment programs to resolve past due amounts

Utilize various skip tracing methods and processes tolocatecustomers as needed

Maintain and ensureaccurate, up-to-date customer account information.

Manage end to end Impound process: Oversee lifecycle of impounded vehicles frominitialnotice, through legal hold, torecovery or abandonment.

Fee Negotiation: Negotiate storage fees and charges with towing/repair facilities to minimizefinancial loss.

Loss Mitigation:Analyze vehicle value againstaccruedfees todeterminewhether to secure the vehicle or abandon it to minimize net loss.

Documentation & Accuracy: Prepare legallyrequiredstate-specific impound packets, hold-harmless documents, andaffidavitstofacilitateswift vehicle release.

Recovery Coordination: Collaborate with repossession agents to schedule and coordinate the prompt pickup of vehicles from impound lots.

Other duties as assigned

Skills and Qualifications

Strong attention to detail

Sense of urgency

Excellent communication

PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Previousautoinsurance experience preferred

Previousauto industry experience preferred

Previouscollections experience preferred

Competencies

Does the right thing,takes actionand adapts to change

Self-motivates, believes in accountability, focuses on results, makesplansand follows through

Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

Thrives on a team, stays positive, lives our values

Benefits

We offer a comprehensive benefits package designed to support you and your family, including:

Pay $22.50/hourly
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

Up to 1/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

Insurance Specialist

Lithia Motors

Compensation Overview

Dealership:

We offer a comprehensive benefits package designed to support you and your family, including:

Simplify's Take

What believers are saying

What critics are saying

What makes Lithia Motors unique

Your Connections

Benefits

Company News