Partnership Account Manager

Job Description

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

As a Partnerships Account Manager at Accor, you will have the mission to build and maintain a portfolio of partners aiming at enriching our ALL Accor loyalty program value proposition and drive new revenue generation.

You will work closely with each Regional Partnership Teams, Finance, and Product & Tech teams. The EVERYDAY team currently manages a portfolio of retail, banking, insurance, tech aggregators and payment partners with global footprints.

Your mission: 

• Grow new business: You’ll proactively identify & propose new partnerships/ business opportunities that fit ALL growth strategy. You will deliver the partnerships roadmap by providing ideas, inspiration, and method;
   
• Generate value: You’ll manage on a day-to-day basis Strategic partners relationship. You will steer, challenge, influence to increase ALL Accor members usage of partner products & services and generate revenue for Accor; and build & operate compelling marketing animation plans with partners;
   
• Make things happen: You will use your sharp negotiation skills to get the best deals and master all areas necessary to bring partnerships to life incl. storytelling, customer offer, business model & business case, customer journey, tracking, marketing & communication plans, cost & impact (ROI);
   
• Simplify: Work closely with Regional Partnership teams and Accor Product & Tech and support functions (finance, legal, tax,..) to break silos and deliver meaningful projects. Manage internal dependencies to ensure the team achieves project goals, meets the highest quality standards, and delivers on time;
   
• Coach: develop expertise across all regional team members and act as a center of expertise for them to learn and grow.

Qualifications

And you? 

• Minimum 7 years relevant experience as a partnership manager in Retail, Fin-tech or payment cards issuers (banks, payment network)
• Proven expertise in the field of payment, financial services or loyalty program
• Very strong written and verbal communication skills in both English and French
• An overseas experience is highly valued
• Possess an understanding of how to drive business and marketing with and through the partner ecosystem
• Ability to craft impactful messaging that captures the attention of the C-Suite (CCO, CMO, COO, etc.) and compels engagement with Partners
• Excel at cross-group collaboration, creative thinking, problem solving and have a bias for action
• Motivated self-starter who thrives on working in complex and challenging environments of a rapidly evolving business
• Analytical tendencies with a natural curiosity to measure, test, learn and iterate in order to get the best results possible
• Proven project management skills with experience gaining consensus and driving deliverables with individuals inside and outside the organization
• Willing to travel to meet with key stakeholders, partners, and attend events

Additional Information

Accor dares to impact: 

- the world  

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

- Specifically, at Accor Tech & Digital:

• Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride.
• Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law “Loi Finance”.
• €11 meal vouchers.
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib.

Your talent and motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.
We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you? Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
5. A personalized feedback. 

#accortechdigital