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Success Architect
Posted on 11/24/2022
Montreal, QC, Canada • California, USA • Remote
Experience Level
  • 8+ years progressive experience as part of a professional services organization; or equivalent education/experience
  • Management consulting role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
  • Experience at F1000 accounts
  • Understanding of goals driving digital transformation across industry
  • Depth in digital transformation design, implementation, and management
  • Expertise in one industry, knowledge in one or two additional industries:
  • IT, HR, ad GBS Transformation experience
  • Executive relationships with CIO, CFO, CHRO and business line leaders
  • Experience identifying goals and solving challenges
  • Experience serving as part of a client account leadership team
  • Experience expanding offerings with clients
  • Experience integrating with other account functions in developing account strategies and Customer Outcomes plans
  • Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSI's
  • 5+ years large program experience (multi-tracked, OCM)
  • Experience managing outcomes to a CxO position
  • Co-Delivery experience with Big 4, large SI's
  • Knowledge of ServiceNow- minimal, experience with multiple ServiceNow product suites
  • Must be fluent in French
  • Service 1-3 large enterprise customers
  • Develop executive relationships with CIO,CFO,CHRO and business leaders
  • Understand goals and develop customer roadmap
  • Execute winning co-delivery models
  • Develop relationships with ecosystem partners
  • Develop implementation strategies and readiness process to accelerate time to value
  • Establish delivery operating model governance
  • Maintain account level relationships for clear value proposition within the account
  • Participate in account delivery governance
  • Advocate/champion ServiceNow's best practices
  • Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized
  • Provide high customer sat metrics for assigned accounts

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble