Full-Time

Digital Support Specialist

Posted on 12/3/2024

Nymbus

Nymbus

201-500 employees

Cloud-native platform for digital banking solutions

Fintech
Financial Services

Junior, Mid

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Associate’s Degree or equivalent experience in a related field
  • 2+ years of relevant experience in the financial industry
  • Heavy Call Center experience OR experience working within a Bank or Credit Union in a customer service role (Bank Teller, etc.)
  • Working knowledge of computer hardware and software systems, and diagnostic utilities
  • Expert communication and documentation skills, both verbal as well as written
  • Strong technical training skills and detail oriented
  • Exceptional interpersonal and client engagement skills
  • Proven analytical and problem solving abilities
  • Ability to prioritize work to meet deadlines
  • Maintain flexibility in schedule to allow for occasional travel
Responsibilities
  • Efficiently answer inbound calls, secure messages and other communications from digital bank clients.
  • Accurately manage communication for new digital bank customers related to new account onboarding.
  • Solve problems and answer questions; listen to and anticipate clients’ needs in order to completely and accurately resolve their issue on first contact, reporting problems in systems and identifying client impacting situations proactively.
  • Utilize numerous programs and systems to investigate, troubleshoot and resolve client tickets and inquiries.
  • Actively participate in testing of bank environments, validation of data and use of systems to adequately verify new code and enhancements are fully vetted.
  • Monitor Digital Bank applications and decision based on structured account onboarding procedures while adhering to respective regulations and policies.
  • Complete all transactions with accuracy and within guidelines, policies or procedures, exercising discretion and independent judgement.
  • Develop oneself professionally by participating in training, engaging in self improvement initiatives and skill-building activities to enhance product knowledge, systems knowledge, sales and client relations skills.
  • Actively participate in coaching and feedback sessions by setting goals and achieving results.
  • Proactively take advantage of opportunities to become more involved with job training on processes or procedures through daily job functions.
  • Perform all other related duties as required or assigned.

Nymbus provides a banking technology platform that helps brands, banks, fintechs, and credit unions modernize their operations and grow. Their main product is a cloud-native platform that allows clients to create new digital banks or upgrade existing banking systems. This platform is designed for flexibility and speed, enabling quick adaptation to changing banking needs. Nymbus offers a turn-key solution, managing all necessary resources for running a digital bank, including back office operations and customer support, which helps clients launch their services without internal distractions. Additionally, Nymbus has a specific digital banking solution for small and medium-sized businesses, helping them connect with their communities and create growth opportunities. The platform complies with important regulations, ensuring safe and legal operations for clients.

Company Stage

N/A

Total Funding

$173.1M

Headquarters

Jacksonville, Florida

Founded

2015

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

6%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent appointments of Nate Whaley as Chief Revenue Officer and Jeff Fonda as CFO bring experienced leadership to drive growth and financial stability.
  • Strategic partnerships with companies like DataVisor and Scienaptic AI enhance Nymbus' capabilities in fraud management and credit decisioning, providing clients with cutting-edge technology.
  • Nymbus' ability to quickly launch new digital banks or modernize existing infrastructures offers significant growth opportunities for clients, making it an attractive workplace for those looking to innovate in the fintech space.

What critics are saying

  • The highly competitive fintech market requires Nymbus to continuously innovate to maintain its edge, which can be resource-intensive.
  • Integration of advanced technologies like AI and machine learning for fraud management and credit decisioning may face adoption challenges, impacting client satisfaction.

What makes Nymbus unique

  • Nymbus offers a turn-key solution that handles all aspects of running and marketing a digital bank, unlike competitors who may only provide partial solutions.
  • Their platform is fully compliant with BSA, AML, and KYC regulations, ensuring legal and safe operations for clients, which is a significant advantage in the highly regulated financial sector.
  • Nymbus' focus on small and medium-sized businesses with tailored digital banking solutions sets it apart from other fintech providers who may not cater specifically to this segment.

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