In your first year, you will...

• Utilize qualitative insight to inform and drive action planning for the team and key stakeholders 
• Ensure alignment takes place with cross-functional partners when embarking on high-impact initiatives that drive overall provider retention.
• Lead day-to-day implementation of medium to large-scale operational initiatives of the Engagement Team with the end goal of positively impacting our Blended Care Clinicians and their overall Lyra experience. 
• Identify the need for and implement process improvements and increase the efficiency of these workstreams for program growth and scalability.
• Invest in, and be an addition to, Lyra’s culture and “Ways of Working”.

Work Experience

• 8+ years of experience with strategic operations, combined with expertise in designing and building engagement initiatives for customers or employees.
• High-growth operations or startup experience is strongly preferred. 
• Strong project management skills and a demonstrated ability to work successfully on cross-functional teams and facilitate cross-functional meetings with minimal support while driving results
• Fluent in Google Suite and project management software, like Asana. Experience with Jira, SalesForce, and Zendesk is also a plus, as well as the ability to utilize these tools to assess progress and impact on key metrics.
• Exceptional communication and organizational skills and attention to detail
• Ability to innovate and creatively solve problems, with initiative and in a highly collaborative manner
• Self-motivated with the ability to prioritize and balance priorities in a dynamic and constantly evolving work environment
• Passion for mental health and changing the healthcare delivery landscape