Full-Time
Divisional Lead
Posted on 5/8/2026
JP Morgan Chase
10,001+ employees
Global financial services with diversified offerings
No salary listed
Edinburgh, UK + 1 more
More locations: Midlothian, UK
In Person
 Finance & Banking (2) |
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- End-to-end people leadership including hiring, interviewing, onboarding, performance management (including performance improvement plans), succession planning, and building a sustainable talent pipeline aligned to the 6/9/12+ month business need
- Workforce and capability planning with ability to spot team gaps early and translate them into data-backed, measurable SMART goals (capacity, skills, quality, productivity)
- Coach-first leadership to balance coaching vs. telling and develop others through regular feedback, recognition, and practical support to sustain performance and colleague wellbeing
- Culture and engagement to build a high-trust, inclusive environment where people can bring themselves to work with strong motivation, energy, and accountability
- Customer and colleague experience focus with deep understanding of banking contact centres and digital service, using out-of-the-box thinking to resolve inquiries fairly and consistently
- Multi-channel operational expertise and the ability to drive right first time delivery across platforms/functions, including in virtual/remote team environments
- Clear communication of vision with strong written and oral communication and presentation skills to align teams to priorities, goals, and expectations
- Continuous improvement and Operational Excellence with critical thinking and root-cause problem solving to champion and own change, reduce process waste and unnecessary cost while improving outcomes
- Customer insight and knowledge-sharing to research customer behavior, convert insights into improvements, and share learnings across peers and the wider team
- Brand and leadership presence to act as a consistent role model and advocate for the brand, standards, and ways of working
- Learning mindset with continuous self-development and active development of others to scale capability over time
- Senior stakeholder partnership to work closely with Customer Service Onboarding and Banking Operations leadership to ensure exceptional service as the organization scales
- Agility and Adaptability showing agility in evolving business needs and leading change management across tools, systems, and product developments to ensure smooth adoption and minimal disruption
- Banking/financial services knowledge including brokerage/pensions/investments exposure
- Time management and prioritisation
- Delegation
- Project and initiative delivery from idea through planning, execution and follow-up
- Banking/financial services experience
- Contact centre experience
- Digital fluency across channels
- Leadership experience
- Performance management and coaching
- Proficiency with browsers, tabs, windows and instant messenger tools
- Model exceptional customer service and continuously improve how we support customers, owning end-to-end service and complaints journeys across Consumer Banking and Personal Investing
- Bring teams together across squads, projects, and functions to continuously improve operational and business performance, delivering better outcomes
- Spot what’s coming next, identify business needs and challenges early, and take ownership to deliver solutions
- Optimise both the customer and employee experience, creating those moments of truth when they really matter
- Deliver against operational KPIs, financials, and people metrics, while supporting sustainable team wellbeing and performance
- Share clear updates and insights about what we’re learning, what we’re changing, and what’s next with leadership
- Be comfortable with ambiguity, bringing structure, prioritisation, and sound judgement
- Champion an inclusive culture that reflects our customer base and supports high performance
- Have a point of view and influence credibly based on experience, business knowledge, depth of insight, market and best practice
- Model and drive adoption of AI-assisted tools to improve productivity, quality, and consistency—coaching colleagues on effective, responsible use
A global financial services firm offering investment banking, asset management, private equity, financial services, and consumer banking to individuals and institutions. It works by providing advisory, lending, trading, and financing services through a worldwide network, earning revenue from interest, fees, and trading commissions, and using its data and the JPMorgan Chase Institute to analyze economies. It stands apart from peers due to its size, full-range services across consumer and corporate markets, extensive market access, and in-house data-driven insights. Its goal is to deliver comprehensive financial products with integrity and growth while supporting clients and communities through data-backed analysis and targeted programs.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1959
Simplify's Take
What believers are saying
- Institutional clients migrate treasury activity to JPMorgan's blockchain infrastructure, generating recurring fees.
- AI investment of $2B annually drives operational efficiency without workforce reduction, improving margins.
- 23% return on tangible common equity with 71M digital customers supports sustained profitability growth.
What critics are saying
- Starmer's ouster triggers £9.9B London Canary Wharf project cancellation if successor government hostile.
- SEC reverses yield-bearing tokenized asset rules, forcing Kinexys platform redemption and client litigation.
- Branch expansion into low-income markets increases credit losses and fraud exposure in underserved segments.
What makes JP Morgan Chase unique
- Tokenized fund leadership on Ethereum with $32B RWA market capturing institutional treasury migration.
- Coordinated fraud prevention ecosystem through $14M philanthropic investment complementing internal AI defenses.
- Geographic branch expansion into 500 locations by 2027 targeting underserved rural communities.
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Benefits
Health Insurance
Flexible Work Hours
Paid Sick Leave
Paid Holidays
Company News
Project Prometheus, an AI laboratory co-founded by Jeff Bezos, has closed a funding round of €8.7 billion at a €33 billion valuation. Investors include JPMorgan and BlackRock. Bezos returns to an operational role alongside co-CEO Vikram Bajaj, a quantum physicist. The funding round was expanded from an initial €5.4 billion due to high demand. The company is headquartered in San Francisco with offices in London and Zürich. Unlike language-focused AI labs, Prometheus develops AI systems that understand physical laws for industrial applications, including materials research, fluid simulation and robotic manipulation. The company plans to establish a holding structure to acquire industrial companies that could benefit from its AI technology, following a Berkshire Hathaway-style model. The Zürich office positions Prometheus as a competitor for talent in the DACH region's engineering sector.
Pakistan signals return to global capital markets after four years. MG News | April 16, 2026 at 09:33 AM GMT+05:00 April 16, 2026 (MLN): Pakistan signaled its intention to return to international capital markets after a gap of around four years, with plans to issue rupee-linked, dollar-denominated instruments under its Global Medium-Term Note (GMTN) programme. The move comes as part of broader efforts to strengthen external financing, alongside preparations for the country's first Panda Bond issuance supported by agreements with multilateral lenders, according to a press release issued. Federal Minister for Finance and Revenue, Senator Muhammad Aurangzeb, shared these developments during a meeting with senior representatives of JP Morgan Chase on the sidelines of the World Bank-IMF Spring Meetings in Washington, D.C. He also briefed the delegation on counter-indemnity agreements signed with the Asian Development Bank (ADB) and the Asian Infrastructure Investment Bank (AIIB), expressed appreciation for financial support from the Kingdom of Saudi Arabia, and assured that the financing proposals and market options discussed would be carefully reviewed. In a separate engagement on the sidelines of the meetings, finance minister Aurangzeb held discussions with senior leadership of Franklin Templeton, where he said Pakistan would soon initiate requests for proposals (RFPs) to appoint lead managers for potential issuances under the GMTN programme. He emphasized that any return to global markets would be "selective" in pricing and timing, reflecting sensitivity to global interest rate trends and investor sentiment. The finance minister described the planned market re-entry as a potential turning point in Pakistan's external financing strategy, aimed at rebuilding investor confidence after a prolonged period of economic strain and reliance on bilateral and multilateral support. A successful issuance, he noted, could help diversify funding sources and signal improving macroeconomic stability. He also outlined progress on a broad privatization agenda, stating that nearly 30 state-owned enterprises have been transferred to the Privatization Commission. The government is advancing plans to outsource major airports, including those in Islamabad, Karachi, and Sialkot, and is exploring the sale of electricity distribution companies to improve efficiency and reduce fiscal pressures. Highlighting a shift in policy on digital assets, the minister confirmed the establishment of the Pakistan Virtual Assets Regulatory Authority (PVARA) and the issuance of No Objection Certificates to global platforms such as Binance. He added that the State Bank of Pakistan has withdrawn its 2018 restrictions on the use of banking channels for cryptocurrency transactions, indicating a more accommodative regulatory approach. The finance minister also expressed interest in collaborating with Franklin Templeton on capacity-building initiatives, including structured training programmes for officials from the Ministry of Finance and the State Bank of Pakistan, as part of efforts to strengthen institutional expertise in managing modern financial markets.
JPMorgan has reported strong first-quarter results, with earnings of $5.94 per share beating expectations and revenue reaching $50.5 billion, up nearly 10% year-on-year. The bank demonstrated balanced growth across its operations. Net interest income rose 9% to $25.5 billion, whilst noninterest revenue, including fees and trading, increased 11% to $25.1 billion. Credit quality remains solid, with provisions for losses at $2.5 billion, lower than the previous year, and charge-offs remaining flat. The bank recorded a small reserve build, though nothing indicating significant stress. Shares rose in premarket trading following the announcement.
America's largest banks reported strong first-quarter profits driven by robust investment banking activity and a resilient economy, though executives warned about mounting risks from rising energy prices and geopolitical uncertainty. JPMorgan Chase posted a profit of $16.49 billion, up 13% year-on-year, whilst Wells Fargo earned $5.25 billion and Citigroup reported $5.79 billion. Investment banking fees surged, with JPMorgan seeing a 30% jump and Citigroup a 12% increase in advisory fees, fuelled by market volatility and corporate dealmaking. However, JPMorgan CEO Jamie Dimon cautioned about "an increasingly complex set of risks", including wars, energy prices and trade tensions. Wells Fargo noted customers allocating more spending to petrol whilst cutting discretionary purchases, signalling potential downstream economic impacts from elevated oil prices.
America's largest banks reported strong first-quarter profits driven by investment banking activity and a resilient economy, but executives warned about emerging economic headwinds from rising energy prices and geopolitical uncertainty. JPMorgan Chase posted a 13% profit increase to $16.49 billion, with investment banking fees jumping 30%. Wells Fargo earned $5.25 billion whilst Citigroup reported $5.79 billion in profits. The gains came amid market volatility and increased merger activity. However, JPMorgan CEO Jamie Dimon cited "an increasingly complex set of risks" including wars, energy prices and trade tensions. Wells Fargo's CFO noted consumers allocating more spending towards petrol whilst reducing discretionary purchases. Dimon warned that higher oil prices' impact "will likely take some time to materialise" if they persist.