Business System Analyst

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago’s Best Places to Work, Midsize Companies (2021-2024).

• Forbes’ America’s Best Startup Employers (2021- 2023).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

We are looking for an Insurance Operations System Analyst to join Kin’s Insurance Operations team. In this role, you will be the primary system administrator for our Claims Management System.  You will have the opportunity to collaborate with other cross-functional teams that support our Claims Organization, making our operations more efficient.  This includes mapping out procedures to identify areas of improvement, building reports for leadership, and responding to ad hoc research requests. You’ll advocate for end-users by effectively communicating system needs and gaps with vendors to drive prioritized feature enhancements. 

Here, you will get to be part of a dynamic, data-driven team while bringing your problem-solving skills to the table. Additionally, you will have the chance to collaborate with internal stakeholders to help improve our processes moving forward and be a crucial part of the team. To be successful in this role, it is crucial that you are a fast learner willing to work hard to understand a variety of systems and departments. 

A day in the life could include: 

• Assist the Insurance Operations Leads with strategic initiatives

• Administer the Claims Management System-build workflows and create business rules to align with claims best practices and regulatory requirements

• System monitoring and troubleshooting by identifying, diagnosing, and resolving technical issues

• Manage and escalate system issues with internal and external partners

• Map out a current process to see what needs to change when we enter a new market

• Dig into data to investigate a worrying or exciting trend in adjuster performance

• Build and maintain reports used by management

• Write, interpret, and translate business requirements into actionable system specifications, ensuring alignment between technical solutions and business objectives

• Complete discovery and provide analysis on new tooling 

• Regularly assess and adjust system configurations to align with and support the evolving needs of the business

• Write recommendations on process improvements and change management and present to senior leadership

• Lead and perform testing of system configurations, updates, and enhancements, ensuring seamless functionality and identifying any issues before implementation

I’ve got the skills… but do I have the necessary ones?

• In-depth knowledge of maintaining and administering core business systems (CRM, CMS, ERP)

• 1-3 years of experience in a related field such as operations, data analysis, or business administration. Experience in insurance or other highly regulated industries is a plus.

• Able to solve basic small business problems on their own, and solve large problems with guidance.

• Participates and initiates strategic planning and documentation with more senior team members.

• Demonstrated ability to understand business processes, analyze data, and identify areas for improvement.

• Proven track record of collaborating across multiple teams and departments to drive business outcomes.

• Ability to manage relationships with various stakeholders (e.g., claims, data, leadership) and balance conflicting priorities.

• Experience leading or participating in cross-functional projects, ensuring clear communication, role alignment, and timely execution.

• Advanced analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with high attention to detail and accuracy.

• Experience using data to identify trends, make recommendations, and influence strategic decisions.

• Demonstrated ability to solve complex problems, develop efficient processes, and create actionable insights from data.

• Proficiency with data tools such as Excel, SQL, or business intelligence software is highly desirable.

• Highly organized and motivated self-starter who thrives in a fast-paced, dynamic environment.

Bonus Points:

• SQL proficiency 

• Insurance experience

Oh, and don’t worry, we’ve got you covered.

• Medical, Dental, Vision, Disability and Life Insurance

• Flexible PTO policy 

• Remote work

• Generous equity package

• 401K with 4% company match

• Parental leave

• Continuing education and professional development

• The excitement of joining a high-growth Insurtech company and seeing your work make an impact

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don’t just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.