Job Description

We’re looking for a Customer Success Engineer to drive the success of Procore’s SMB customers. In this role, you’ll be the product champion of Procore and serve as a subject matter expert throughout the customer journey, from implementation to renewal. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Customer Success Engineer on the SMB Team, you’re solely responsible for post-sales implementation success and long term adoption of a shared book of business. You’ll help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology, and what other products they can benefit from. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. 

This role can be based remotely from a US location or in our Carpinteria, CA, New York City, or Austin, TX office. We’re looking for candidates to join our team immediately!

What You’ll Do:

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.

• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform

• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology

• Drive in product demonstrations and coordinate multiple technical resources, both internal and external

• Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication

• Foster a positive team culture by supporting and mentoring your fellow Procorians

• Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader

• Develop a mastery of Procore’s products, professional services, and industry best practices

• Up to 15% travel to client sites (may include domestic and international), industry events, and other Procore offices

What we’re looking for:

• A passion for construction and technology

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred

• 2+ years of Customer Success, Professional Services, Technical Pre-Sales experience

• 2+ years of Construction industry expertise preferred 

• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies

• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects

• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing

• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data

• Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus

• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus

• Previous experience as a  construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred

• Experience managing project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents and schedule, quality control and safety preferred

• A positive energy source in a fast-paced, diverse, forward-looking environment. 

Qualifications