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Escalations Case Manager
Posted on 3/15/2023
Remote • Atlanta, GA, USA
Experience Level
Desired Skills
  • Proficiency with MS Office suite, basic excel skills
  • Willingness to learn new tools such as Zendesk, Looker, Dash, etc
  • Experience interacting with external customers via written communication and some phone communication
  • Detail-oriented & analytically minded, including being able to make inferences based on data
  • Strong problem solver and comfortable speaking with customers
  • Access to a dedicated remote workspace without interruptions
  • Reliable access to a high-speed, hard-wired internet connection
  • Investigate high priority inbounds & help troubleshoot with cross-functional teams
  • Conduct CX ticket review in order to deduce trends & glean insights
  • Support policy review & definition for pros & companies based on strategic priorities
  • Execute weekly & monthly check refunds processing
Desired Qualifications
  • Familiarity with Looker or other data visualization tools is a plus

1,001-5,000 employees

Comprehensive solution for home needs
Company Overview
At Angi, they invest their resources into growing their business and their people. Angi's mission is to help the best consumers find the best service providers and promote happy transactions remains the same.
  • Competitive compensation.
  • This position will be eligible for a competitive year end performance bonus & equity package.
  • Full medical, dental, vision package to fit your needs
  • Flexible vacation policy: work hard and take time when you need it
  • Pet discount plans & retirement plan with company match (401K)
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
Company Core Values
  • Start with the customer
  • All about talent
  • Strength in diversity
  • Create & build momentum
  • Be an owner
  • Disagree as individuals, deliver as a team
  • Drive growth
  • Better today, perfect tomorrow
  • Do more with less
  • Deliver results
  • Data beats opinion
  • Enjoy the journey