Full-Time

Principal Solution Consultant

Posted on 2/11/2025

Genesys

Genesys

5,001-10,000 employees

Consulting
Consumer Software
AI & Machine Learning

Compensation Overview

$116.5k - $216.5kAnnually

+ Commission + Performance-based bonus opportunities

Senior, Expert

New Mexico, USA + 6 more

More locations: Washington, USA | California, USA | Nevada, USA | Arizona, USA | Colorado, USA | Utah, USA

Candidates must be based in one of the following states: Colorado, Nevada, California, Washington, New Mexico, Arizona, Utah.

Category
IT Consulting
Operations Consulting
Consulting
Required Skills
Kubernetes
Docker
Microservices
AWS
REST APIs

You match the following Genesys's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Hold a bachelor’s degree and 8 years of relevant professional experience, including the following:
  • Interpersonal communication, polished verbal and written communication
  • Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize and be detail-oriented
  • Have the technological know-how of IT-concepts, software-standards as well as database and networking technologies.
  • Technical knowledge covering associated Contact Center technologies, such as surveys, quality management, recording, workforce management, IVR, Digital Engagement or PCI-compliance.
  • Technical knowledge in some of the following areas, such as VOIP, SIP, RTP, Messaging, Carrier Services, Infrastructure, Networking or Security.
  • Familiarity with cloud platforms (Amazon Web Services) and cloud application architecture (Microservices, Kubernetes & Docker).
  • Familiarity with Natural Language Understanding (Amazon Lex, Google Dialog Flow, Nuance).
  • Refined presentation skills showcasing presence and gravitas and be able to facilitate workshops towards successful conclusions.
  • Empowering partners to be able to: Propose solutions that are mapped to business requirements, Scoping the customers functional and nonfunctional specifications, by providing a Solution Proposal and/or Architecture Diagram, working with Professional Services to ensure an accurate Statement of Works.
  • You will be outgoing, energetic & passionate about our solutions, you’ll be comfortable in articulating our solutions and convincing decision makers, and to raise the bar for partners to perform to the same high standard.
  • Experience documenting technical artifacts (including storyboards, demos narratives, use cases) and building presentations promoting and explaining the created assets.
Responsibilities
  • To support defined North America Partners and Customers by understanding the customer’s business needs and mapping them to Genesys unique value in the context of their business and technical needs.
  • Help partners become adept at Operational Walk throughs Discoveries: sessions to walk through an organization’s current methods of operation and provide recommendations on improvement opportunities.
  • Walk our partners and customers through Genesys solutions via demos, workshops, and presentations to articulate how our applications deliver customer experience transformation and outline benefits for specific users such as agents, supervisors, and administrators.
  • Develop Reference Architectures by collaborating with strategic partners to build and document reusable reference architectures that align with Genesys and partner solutions.
  • Work with partners to build, refine, and optimize their Genesys Cloud development labs.
  • Presenting recommendations on how partners and customer should embark on improving customer experience.
  • Demonstrating the art-of-the possible in the Genesys Solution that closely matches the future state customer experience vision of the stakeholders the candidate works with.
  • Create or provide documentation, such as Discovery, Architecture & Solution Design Proposals, to ensure a smooth transition to service delivery.
  • Supporting partner and customer responses in RFXs as needed.
  • Educating partners and customers on Genesys Value proposition.
  • Coaching the partners to be self-sufficient to find information.
  • Seek and recommend process and content improvements internally to make it easier for North America customers and partners to conduct business with Genesys.
  • Keep our partners apprised of current and future Genesys product releases through Webinars and content creation.
  • A keen understanding of what functionality or capabilities our customers and partners will require in the future and bring that data back to the product team(s) for consideration/prioritization.
  • Building and documenting reusable solutions that leverage Infrastructure as Code (IaC), RESTful API’s, cloud services, and other modern technologies to enable the Genesys customer and partner communities.
Desired Qualifications
  • Programming Languages: JavaScript, Python. PyTorch, TensorFlow
  • Hands on experience with the REST API’s (Application Programming Interface) integrations, methodologies, and benefits.
  • Hands on AWS, Salesforce, Servicenow
  • Infrastructure as Code: CloudFormation & Terraform
  • Cloud or SAAS based software Sales.
  • Understanding the fundamentals of Computing, such as completing a Technology Degree, or undertaking certifications relevant to Cloud, SaaS, or XCaaS.
  • Project Management
  • Experience with: GenAI, Prompt Engineering, RAG, Chain of thought – COT, Large Language Models, Concepts of LLM’s and how they are used, Machine learning concepts (how they work), Basic - Random Forrest, Nice to understand more complex ML like Bayesian.

Company Size

5,001-10,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

$564.2M

Headquarters

Menlo Park, California

Founded

2000

Simplify Jobs

Simplify's Take

What believers are saying

  • Genesys secured $580M funding, enhancing growth and innovation potential.
  • The acquisition of Radarr Technologies strengthens Genesys' unified customer experience offerings.
  • Increased demand for AI-driven customer experience solutions supports Genesys' market position.

What critics are saying

  • Integration challenges with Radarr Technologies could disrupt operations.
  • Permira's acquisition may lead to strategic shifts impacting business priorities.
  • Competition from expanding companies like Sabio Group could erode market share.

What makes Genesys unique

  • Genesys is a leader in AI-powered cloud experience orchestration.
  • The company is expanding capabilities through strategic acquisitions like Radarr Technologies.
  • Genesys has a strong partnership network, exemplified by Foehn's EMEA Cloud Partner award.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Telehealth coverage

Flexible Work Hours

Unlimited Paid Time Off

Paid Holidays

401(k) Company Match

Adoption Assistance

Fertility Treatment Support

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

3%

2 year growth

3%
Business Wire
Nov 4th, 2024
Permira Funds Complete Acquisition of Genesys from Alcatel-Lucent

Permira, the European private equity firm with global reach, today announced that a company owned by the Permira funds has successfully completed the

MarTech Series
Jan 22nd, 2024
Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before

Genesys, a global cloud leader in AI-powered experience orchestration, today announced it has entered into an agreement to acquire Radarr Technologies,

PR Newswire
Mar 7th, 2023
Genesys Announces Strong Fiscal Year 2023 Results

/PRNewswire/ -- Genesys®, a leader in cloud experience orchestration, today announced highlights from the company's fiscal year 2023 (February 1, 2022, to...

VC News Daily
Dec 6th, 2021
Genesys Collects $580M Funding

SAN FRANCISCO, CA, Genesys, a cloud customer experience startup, announced a $580 million round of funding, led by Salesforce Ventures.

SalesTechStar
Nov 24th, 2020
Foehn win Genesys EMEA Cloud Partner of the Year at Genesys Partner Vision 2020

For the second year running Foehn, a Kerv Group company, has been named EMEA Cloud Partner of the Year by Genesys

SalesTechStar
Oct 6th, 2020
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Sabio Group has acquired customer experience solutions specialist Anana. The acquisition supports Sabio’s goal to become the leading player

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When customers interact with a contact centre, chances are they have a very specific task they want to achieve. That is why correctly understanding a

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Sep 2nd, 2020
Genesys Names New CFO to Drive Next Phase of Rapid Growth

Genesys, the global leader in cloud customer experience and contact center solutions, announced Brian Swartz as its new chief financial officer