Clinical Trials Site Director

The Role

The Site Director’s role is to implement operational processes and systems to ensure patient and sponsor satisfaction, quality of data, efficiency of site operations, highest level of employee engagement and performance, and adherence to regulations and protocol.  In addition to managing site day-to-day operations, the Director coaches and mentors all site staff, so that each can reach their highest potential and contribute to a strong performing team.  

The Site Director owns meeting or exceeding financial targets, KPIs, and patient enrollment, as well as champions screening, patient retention, and partnering with other Headlands centralized departments or sites.

Position Type:  Full-time

Pay:  $100,000 - $140,000/year

Location:  Onsite in Kelowna, BC

Responsibilities:

• Manage site facilities and workflow to ensure that patients/subjects, staff, and sponsors have the best customer service experience
• Oversight of study management including timely review of monitor reports and associated study deliverables
• Create risk management plans and mitigation strategies as part of study-start up management
• Staff management and proactive assessment of staffing needs to include hiring, training, and coaching/mentoring staff with monthly one to one meetings
• Responsible for site and study audits and inspections as needed
• Identify, assess, and work to resolve site performance and quality/compliance issues
• Perform and lead sponsor/CRO site visits, including but not limited to, site selection site initiation, quality visits, and perform close out visits as needed
• Ensure site meets monthly screening, randomization, and completion/retention goals by assessing scheduling, troubleshooting, and maximizing staff availability
• Follow a quality process as outlined in the Site's SOP's to ensure the site collects and enters high quality data and to reduce preventable deviations 
• Coordinate and manage various tasks in collaboration with the Quality team to achieve site readiness for timely first patient first visit
• Obtain and maintain in-depth understanding of the study protocols and related procedures in order to contribute to the study team knowledge by sharing best practices, making recommendations for continuous improvement and providing training as needed/required
• Responsible for external vendor management to include onboarding of site partners, oversight, and training
• Ensure the site has high morale and works well as a team and meets our cultural goals and expectations

• Oversee financial and contractual performance on studies
• Maintain strong relationship and work as liaison between clinical team and Sponsor/Contract Research Organization (CRO)
• Perform other duties as assigned

Requirements:

• Bachelor’s degree
• 5+ years of experience in clinical trials as a primary study coordinator
• 1+ years management
• Healthcare or research experience preferred
• Detail-oriented
• Strong critical thinking skills
• Strong ability to multitask
• Strong computer skills
• Ability to communicate clearly and effectively (written and oral)
• Excellent interpersonal and customer service skills