Practice Business Manager

Job Description

Under limited supervision, leads in the management of the overall growth of the Financial Advisor team’s practice. Uses extensive knowledge and skills obtained through education and experience to provide guidance to associates in resolution of moderately complex issues, client service and team project management. Directs the practice’s day to day operational functions, ensuring compliance with firm and regulatory policies and procedures. Assists with sourcing new advisors from initial contact through transition to the branch and acts in a professional sales and marketing capacity to help new and existing Financial Advisors meet sales goals. Extensive contact with internal and external customers is required to establish and maintain networking relationships that lead to creating new business.

Responsibilities:

• Development and execution of a strategic plan to monitor and control expenses to facilitate revenue growth of the practice, improve productivity, realize operational efficiencies and address competitive landscape.
• Leads delivery of the client experience, including management of administrative procedures as well as directing and coordinating execution of client requests.
• Works directly with home office personnel to coordinate branch-home office workflow.
• Researches and resolves complex problems relating to client accounts and inquiries.
• May review daily work of practice team’s support staff, including evaluating workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.
• Plan and coordinate special projects for practice to include client events for clients and prospects that result in a return on investment.
• Assess training needs, identify industry-developed training programs and coordinate training implementation.
• Educates and assists with training financial advisors on the latest platform and product enhancements, including new software, websites and other tools and resources.
• Educates financial advisors on the benefits of offered products and services for their clients through individual or group meetings and presentations.
• Develop and maintain strong relationships with key business partners both internal and external.
• Assists in sourcing and developing new financial advisor affiliations to achieve branch recruiting goals.
• Establishes relationships with prospective advisors, provides consultation and education regarding the Raymond James and Associates platform.
• Maintains a prospect database, gathering information and data on prospects to be used to determine suitability in the branch recruiting process.
• Participates in conference calls and meetings with prospects to understand their business and product mix and to address issues, interests and concerns.
• Prepares payout analyses based on prospect’s production and mix of business; generates proposals for prospects.
• Coordinates /oversees the transition process for internal transfers and/or new affiliates with other functional areas to ensure a professional recruiting process from initial contact through transition to the branch ensuring proper execution of every step of the commit /onboarding process.
• Partners with home office departments to leverage product sales and generate new business opportunities for financial advisors.
• Responds to requests from Financial Advisors who need assistance in selling products.
• Assists with the creation of business development strategies, and with maintaining and expanding referral sources including the coordination of target marketing campaigns.
• Performs other duties and responsibilities as assigned.

Skills:

• Strong understanding of team and branch market strategy.
• Comprehensive understanding of company policies and procedures, as well as industry rules and regulations.
• Investment concepts, practices and procedures used in the securities industry.
• Concepts, practices and procedures of business development in a financial services environment.
• Financial markets and products. 
• Sourcing and developing prospects, responding to inquiries, and turning them into sales opportunities.
• Effective questioning and listening techniques.
• Organizational and time management sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Use oral and written communication skills to interact effectively with all levels of the organization and external clients.
• Provide and lead others to provide a high level of customer service in a calm, courteous and professional manner.
• Utilize tact and diplomacy to handle customers in a deadline-driven environment.
• Project a professional appearance and demeanor while working with clients.
• Maintain currency in investment advisor and financial planner services and products.
• Work independently as well as within a team, under minimal supervision.

Education

Bachelor’s: Accounting (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA), Series 63_AG - Agent - Financial Industry Regulatory Authority (FINRA), Series 65 or Series 66_RA - Investment Adv Rep - Financial Industry Regulatory Authority (FINRA), Series 7_GS - Gen Sec Rep - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Resident

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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