Support Analyst
Posted on 3/26/2024
MRI Software

1,001-5,000 employees

Real estate management & analytics software
Company Overview
MRI Software distinguishes itself in the real estate tech market with its comprehensive suite of solutions, MRI Living™ and MRI @Work™, which provide property management software, business intelligence, and embedded analytics tailored for residential and commercial properties. Their platform is designed to enhance operational efficiency and support data-driven decision-making for real estate organizations worldwide. MRI Software's commitment to integrating and streamlining real estate management processes positions it as a competitive player in the industry, offering tangible value to its global customer base.
AI & Machine Learning
Real Estate

Company Stage

Series A

Total Funding

$54.5M

Founded

1971

Headquarters

Solon, Ohio

Growth & Insights
Headcount

6 month growth

2%

1 year growth

11%

2 year growth

14%
Locations
Cleveland, OH, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Customer Experience
Customer Support
Requirements
  • Previous experience in customer service
  • technical support experience preferred
  • Bachelor's degree or equivalent work experience
  • Client focus and a passion for support
  • Creative and curious troubleshooter
  • Strong organization and time management skills
  • Aptitude for technology
  • Professional communication skills
Responsibilities
  • Analyze complex software issues
  • Engage with worldwide client base
  • Provide an incredible client experience
  • Be the primary point of contact for a broad variety of clients
  • Listen to and empathize with clients
  • Use troubleshooting skills, technical savvy, and creativity to meet client needs
  • Deliver a consistent, professional experience