Quality Assurance Analyst

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Design, develop, and execute comprehensive test plans and cases, covering both manual and automated testing to validate application functionality, integration, and performance across all use cases.
• Perform detailed functional, scenario-based, and regression testing to identify and document bugs, ensuring thorough coverage of application workflows.
• Develop and maintain automated test scripts using tools like Selenium and Postman to streamline testing and ensure continuous integration.
• Track, document, and manage defects using JIRA, working closely with development teams to ensure rapid issue resolution and effective communication throughout the defect lifecycle.
• Execute SQL queries to validate data integrity and accuracy, ensuring that the application processes and stores data correctly.
• Collaborate with product owners, software developers, and stakeholders to ensure that products meet functional and user requirements as well as quality standards.
• Conduct thorough regression testing following new feature releases or updates to ensure existing functionality remains unaffected.
• Maintain a strong focus on the end-user experience, ensuring that the application is intuitive, functional, and meets customer satisfaction and quality benchmarks.

Position Purpose The Quality Assurance Analyst’s role is to develop and establish quality assurance standards and measures for the information technology services within CHEP. This individual will also gather and analyze data in support of business cases, proposed projects, and systems requirements. This will include developing and writing test plans and scripts for tracking defects and fixes in the CHEP applications assigned to the individual. The QA Analyst will apply proven analytical and problem-solving skills to verify the system solution meets business requirements according to quality assurance standards in order to maximize the benefit of business investments in IT initiatives.

Major/Key Accountabilities
• Retrieving, Reviewing and analyzing QA data.
• Identifying barriers and root causes of QA issues and performance gaps.
• Writes, revises, and verifies quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently.
• Reviews new or modified program, documentation, diagram or flow chart, to determine if program will perform according to user request and conform to guideline.
• Collecting and producing written documentation for reporting findings.
• Enters instructions into ZEPHYR SCALE/JIRA to test functionality for validity of results, accuracy, reliability, and conformance to establishment standards.
• Understands the change/enhancement to detect errors or interruption of program
• Identifies differences between establishment standards and user applications and suggests modifications to conform to standards.
• Identifies quality improvement opportunities.
• Sets up tests to locate errors following installation of program
• Researches best practices to impact quality improvement initiatives and utilization standards.
• Monitoring the application of improvement initiatives.
• Identifying and recommending procedures and workflow improvements.
• Working with others to develop and streamline work flows.
• Collecting, assisting with developing and analyzing quality measurement data.
• Maintain quality assurance database (ZEPHYR SCALE/JIRA) to record test results, document and track, defects.
• Train software program users on using ZEPHYR SCALE/JIRA to perform User Acceptance Testing
• Monitors performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.
• Writes documentation to describe program evaluation, testing, and correction.
• Providing feedback to both and employees on the quality of work.
• Participating and/or leads appropriate project work.
• Make recommendations for improvement of applications to programmers and software developers or engineers
• Provide functional knowledge for automation script creation and maintenance

Experience:

• 3 – 5 years direct experience in overseeing the design, development, and implementation of quality assurance standards for software testing.
• 3 – 5 years hands-on functional experience with SAP ERP, SAP BW, and QA testing tools (e.g., Zephyr Scale, Gatling, Cucumber, Worksoft)
• 3 – 5 years experience utilizing various types of testing concepts
• 3 – 5 years direct experience as a tester for major application integration and/or major application product release
• Intermediate knowledge of system testing best practices and methodologies
• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts. Experience with statistical reporting and analysis
• Proven data analysis, data verification, and problem-solving abilities..
• Excellent understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Experience with global software development landscapes is desirable.
• Experience hands on functional in testing Siebel, Salesforce, SAP ERP, JDA/Manugistics applications, Web and Mobile Applications, EDI, Atlassian (Confluence, Zephyr for Jira) and interfaces is highly desirable.
• Previous experience in a high volume transaction based environment preferred.
• Familiarity with customer audits.

Qualifications BS in Computer Science, MIS or related field, or related, equivalent experience. Certified Associate in Software Testing (CAST), aligned with Software Testing Body of Knowledge (STBOK), as recognized by Quality Assurance Institute (QAI). ISTQB – Certified tester Foundation level or similar professional certification in SQA

Skills and Knowledge

• Well developed problem solving and communication skills
• Good analytical skills and experience with implementation of Software Quality Assurance methodologies.
• Familiar with quality assurance metrics such as defects, defect counts, test results and test status.
• Excellent written and oral communication skills.
• Excellent listening, presentation, and interpersonal skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Able to prioritize and execute tasks in a high-pressure environment.
• Keen attention to detail.
• Experience working in a team-oriented, collaborative environment.

Remote Type

Hybrid Remote

Skills to succeed in the role

Active Learning, Adaptability, Cross-Functional Work, Curiosity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Problem Solving

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].