Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Service Management
Good to have skills : ServiceNow IT Operations Management
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Your expertise in ServiceNow IT Service Management will be instrumental in maintaining the efficiency and effectiveness of the systems. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure the smooth functioning of critical business systems. - Identify and solve issues within multiple components of the systems. - Collaborate with cross-functional teams to resolve technical issues. - Contribute to the continuous improvement of the applications and systems. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management, ServiceNow IT Operations Management. - Strong understanding of IT service management principles and best practices. - Experience in troubleshooting and resolving technical issues in ServiceNow applications. - Knowledge of incident management, problem management, and change management processes. - Familiarity with ITIL framework and its implementation in ServiceNow. - Experience in configuring and customizing ServiceNow modules. - Ability to analyze and interpret complex technical requirements. - Excellent problem-solving and communication skills. Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management. - This position is based in Mumbai. - A 15 years full-time education is required.15 years full time education

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.