Full-Time

Senior Account Manager

Posted on 11/28/2024

HUB

HUB

5,001-10,000 employees

Data & Analytics
Consumer Software
Fintech

Senior

Downers Grove, IL, USA

Category
Strategic Account Management
Sales & Account Management
Required Skills
Excel/Numbers/Sheets
Requirements
  • Bachelor’s degree required (4-year degree)
  • 3-5 years of related experience working as an Account Manager or Account Representative in the employee benefit arena (equivalent combination of education and experience is acceptable).
  • Knowledge of self-funding plans
  • Client facing experience
  • L&H License required
  • Experience with Agency Management systems preferred
  • Proficiency using MS Excel
Responsibilities
  • Maintains client relationships, supports client retention, maintains strong carrier relationships, and understands client needs
  • Collaborates on delivering multi-year strategic plan
  • Manages projects in concert with the client including, but not limited to, all vendor implementation
  • Provides benchmarking reports to client (annually, quarterly, or monthly)
  • Manages claims and coverage issue resolution for clients’ employees when elevated from HR.
  • Provides assistance with clients’ billing and eligibility audits, and on occasion may conduct these audits for clients independently if not handled or escalated by Account Administrator
  • Advises and guides clients in compliance matters and sends monthly reports to client as needed
  • Facilitates preparation of open enrollment (OE) packets including SBCs and disclosure notices, when not completed by Account Administrator.
  • Creates employee benefit booklets, when not completed by Account Administrator.
  • If there is no Account Executive on the team, develops open enrollment presentations and conducts benefits webinars and/or records Brainshark presentations for employees and HR Managers.
  • Orders supplies from carriers, and reviews for accuracy
  • Manages new carrier, plan or vendor implementation including benefits administration system build-out and project management
  • Installs and regularly updates client specific data in BenefitPoint
  • Performs contract review and facilitates preparation of SPD Wraps, Cafeteria and POP Plan documents.
  • Facilitates 5500 preparation
  • Prepares master group files, client contact sheet, and maintains carrier files
  • Handles Renewal Prep
  • Assists in the RFP process as needed, such as proposal development including preparing census, entering and updating pivotal information as needed, on-line quoting, and marketing a group when requested
  • Provide mentorship with Account Administrator/Assistant Plan Analyst were applicable
  • Coordinates client contact changes with Producer/Account Executive
  • Organizes client meetings with other team members
  • Makes sure the client is aware of the resources that HUB offers
  • Attends industry related continuing education training and courses
  • Must follow HUB Broker Standards

Company Stage

N/A

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • HUB's strategic leadership appointments, like Tim DeSett and Lauren Melzer, indicate a strong focus on growth and innovation.
  • The company's continuous expansion through acquisitions suggests robust financial health and a commitment to broadening its service offerings.
  • HUB's emphasis on personalized solutions, such as the clinical informatics resources for employee benefits, enhances its appeal to a diverse client base.

What critics are saying

  • Frequent acquisitions may lead to integration challenges and potential cultural clashes within the organization.
  • The competitive insurance brokerage landscape requires HUB to continuously innovate to maintain its market position.

What makes HUB unique

  • HUB International's aggressive acquisition strategy, including recent purchases of Wade Associates and WestStar Insurance, positions it as a dominant player in the insurance brokerage market.
  • The introduction of HUB Infused Analytics™ Data Suite for personalized employee benefits showcases HUB's commitment to leveraging data analytics for client advantage.
  • HUB's expansion into niche markets, such as aviation risk advisory services for affluent clients, differentiates it from traditional insurance brokers.

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