Full-Time

Mortgage Default Officer

EQ Bank

EQ Bank

51-200 employees

Digital banking for personal and commercial

No salary listed

Toronto, ON, Canada

Hybrid

Hybrid role; on-site in Toronto at 2200-25 Ontario Street.

Category
Real Estate (1)
Required Skills
Sharepoint
Forecasting
Excel/Numbers/Sheets
Requirements
  • Post-secondary education or equivalent experience in financial services
  • 5-7 years’ experience in mortgage default in a financial institution
  • Comprehensive knowledge of mortgage enforcement remedies
  • Strong analytical, problem solving, and negotiation skills
  • High degree of accuracy and strong attention to detail
  • Ability to manage high-pressure situations with tight deadlines
  • Strong organization skills and ability to balance multiple priorities
  • Superior interpersonal and effective communication skills
  • Provide superior customer service to internal and external partners
  • Team oriented and collaborative
  • Intermediate to advanced skills using Microsoft applications including Office, Excel and SharePoint
Responsibilities
  • Manage loans for both commercial and residential portfolios in enforcement action from the initiation of legal action through litigation, sale liquidation, mortgage insurance transfer and the claim process as required
  • Actively manage assigned accounts upon commencement of mortgage enforcement (Power of Sale and Foreclosure) until the mortgage is up to date, paid out, sold, or transferred to the mortgage insurer and where applicable, the claim is paid by the insurer
  • Liaise with internal and external parties such as lawyers, real estate agents, property managers, and mortgage insurers to obtain best result for the Bank
  • Ensure all accounts and required activity are completed and documented within the established timelines
  • Analyze and recommend resolution strategies including provisions, financial loss calculation/reconciliation, and sales approach to maximize recovery and mitigate losses
  • Conduct extensive collateral reviews for portfolios including analysis of valuation of the property, site inspection reports, borrower creditworthiness, leases, building condition, environmental assessment, title priorities or issues, tax position, and construction liens
  • Negotiate the agreement of purchase and sale
  • Work with the property manager to analyze and prepare relevant documentation including forecasting and budgeting on delinquent properties
  • Prepare and submit proofs of claim for bankruptcy for defaulted loans and work with trustees where applicable
  • Ensure all accounts under mortgage enforcement are kept current and active with respect to property insurance, condo fees, utilities, property taxes, and any fees and costs
  • Prepare, review and approve mortgage statements including up-to-date payouts, notice of sale, demand etc.
  • Review mortgage closing documents and discharge documents prior to execution
  • Perform any other duties as required from time to time to support management, reporting, or other business units as it relates to mortgage enforcement accounts

EQ Bank is the digital platform of Equitable Bank, delivering personal and commercial banking services across Canada. It operates as Canada’s Challenger Bank, aiming to disrupt traditional banking with a strong digital experience. The platform offers online and mobile access to account management and banking services, providing customers with streamlined, accessible financial options. Compared to other banks, EQ Bank leverages its status as a dedicated digital arm of Equitable Bank and as part of EQB Inc. to emphasize digital-first banking, scale, and recognition on the Forbes Worlds Best Banks list since 2021. The company’s goal is to drive change in Canadian banking to enrich people’s lives by delivering convenient, accessible, and reliable financial services.

Company Size

51-200

Company Stage

IPO

Headquarters

Toronto, Canada

Founded

1970

Simplify Jobs

Simplify's Take

What believers are saying

  • Daniel Rethazy from CIBC accelerates Personal Banking growth since April 6, 2026.
  • PC Financial acquisition enables cross-selling to Loblaw's PC Optimum members.
  • Efficiency ratio improves to 49.1% in Q1 2026, funding product expansion.

What critics are saying

  • PC Financial acquisition fails regulatory approval in 6-12 months.
  • Marlene Lenarduzzi's interim CEO role disrupts integration in 6-12 months.
  • Deposit notes mature September 2026, spiking refinancing costs.

What makes EQ Bank unique

  • EQ Bank launches no-fee Business Banking platform for self-employed entrepreneurs.
  • Introduces Laneway House Mortgage in GTA, Vancouver, Calgary for urban density.
  • Leads as largest securitizer of CMHC-insured multi-unit residential loans.

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Benefits

Competitive Discretionary Bonus

401(k) Company Match

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Stock Purchase Plan

Parental Leave

Unlimited Paid Time Off

Professional Development Budget

Company News

Yahoo Finance
Mar 25th, 2026
EQB appoints Daniel Rethazy as EVP to lead Personal Banking expansion and PC Financial integration

EQB Inc. has appointed Daniel Rethazy as Executive Vice President, Personal Banking, effective 6 April 2026. Rethazy will oversee a unified Personal Banking business integrating residential lending, deposits and the EQ Bank digital platform. Subject to regulatory approval, he will also manage products and channels from EQB's announced acquisition of PC Financial, including the long-term strategic relationship with Loblaw Companies for EQ Bank to become the exclusive banking partner for the PC Optimum programme. CEO Chadwick Westlake described Rethazy as "a generational talent in Canadian banking", noting his experience will accelerate growth for EQB's Personal Banking franchise. The appointment reflects EQB's strategy to compete as a digital-first challenger in Canadian banking whilst scaling operations and strengthening its market position.

NationTalk
Mar 13th, 2026
Equitable Bank highlights efforts towards strengthening Canada's economy and communities in 2025 Public Accountability Statement

Equitable Bank highlights efforts towards strengthening Canada's economy and communities in 2025 Public Accountability Statement. by ahnationtalk on March 13, 2026 TORONTO, March 13, 2026 - Equitable Bank today released its Public Accountability Statement (PAS) for fiscal 2025, highlighting its continued commitment to strengthening Canada by supporting greater competition in banking, bringing innovation and value to underserved customers, and focusing lending efforts on critical areas like affordable housing to help strengthen the economy. "Canada is at a defining moment as we think about the economy and country we want to build for the future," said Chadwick Westlake, President and CEO. "As Canada's Challenger Bank, we believe we have a responsibility to play a meaningful role by strengthening competition in banking, delivering more accessible, affordable and innovative financial services, and investing in people and initiatives that help make Canada and the communities we serve stronger." The Bank is proud to release its annual PAS that outlines its impact on Canadian communities and society at large, grounded in its five core values of respect, integrity, service, empowerment and agility. Highlights for 2025 include: * Championing competition, innovation and inclusion - Continued its track record for fostering financial inclusion and competition by offering high-interest, no-fee everyday banking products to help more Canadians access an accessible and rewarding banking experience, including launching the Notice Savings Account in Québec in 2025 * Contributing to affordable housing - Maintained its position as Canada's largest securitizer of Canada Mortgage and Housing Corporation-insured multi-unit residential loans, funding $3.5 billion in multi-unit residential properties across Canada as of 2025 to support housing density and supply through affordable, energy efficient and accessible housing * Championing small business owners and self-employed Canadians - Publicly launched the EQ Bank Business Banking platform, including its innovative high-interest and no monthly fees Business Account specifically designed to support the unique needs of entrepreneurs, while continuing to lend with a focus on self-employed Canadians who often face barriers in achieving aspirations for homeownership * Supporting Canadian seniors and near-retirees - Expanded access to reverse mortgages, giving this group a financial tool that offers greater flexibility and helps them remain in the communities that matter to them in retirement * Embedding inclusion into the employee experience - Advanced Employee Resource Groups as drivers of connection, engagement, and representation, including The Black Collective, the Green Team, the Indigenous ERG, Newcomers to Canada, PROUD, and Women in Tech * Expanding corporate citizenship - Contributed more than $1 million in donations and sponsorships that went to community partners including Madison Community Services, Fred Victor and the George Brown Foundation About Equitable Bank Equitable Bank has a clear mission to drive change in Canadian banking to enrich people's lives. As Canada's Challenger Bank(TM) and seventh largest bank by assets, it leverages technology to deliver exceptional personal and commercial banking experiences and services to over 800,000 customers and more than six million credit union members through its businesses. It is a wholly owned subsidiary of EQB Inc. (TSX: EQB), a leading digital financial services company with $142 billion in combined assets under management and administration (as at January 31, 2026). Through its digital EQ Bank platform (eqbank.ca), its customers have named it one of the top banks in Canada on the Forbes World's Best Banks list since 2021. Investor contact: Lemar Persaud VP and Head of IR [email protected] Media contact: Maggie Hall Director, PR & Communications [email protected] | Clients: | No Clients |

PR Newswire
Feb 25th, 2026
EQB posts Q1 adjusted diluted EPS of $2.26, up 48% q/q as efficiency ratio improves to 49.1%

EQB Inc reported first quarter 2026 results with adjusted diluted earnings per share of $2.26, up 48% quarter-over-quarter but down 24% year-over-year. Adjusted net income reached $85.2 million, whilst adjusted return on equity improved to 11.1%. The Canadian digital bank's efficiency ratio improved to 49.1% from 53.6% in the previous quarter, reflecting cost benefits from a strategic restructuring programme. Commercial lending loans under management grew 3% quarter-over-quarter and 19% year-over-year. EQ Bank added 26,000 new customers in the quarter, bringing total customers to 633,000. The company declared a dividend of $0.59 per share, up 16% year-over-year. EQB is progressing with its planned acquisition of PC Financial, having filed regulatory applications in January 2026. The company maintained a CET1 capital ratio of 13.6%.

Cision
Aug 28th, 2025
Clifton Blake closes $100 Million facility with BMO, setting strong foundation for future growth

/CNW/ - Clifton Blake, a leading integrated real estate asset management and private equity firm, is pleased to announce the successful closing of a $100...

Startup Ecosystem Canada
Jun 26th, 2025
Canadian FinTech Community Mourns Loss of Equitable Bank CEO Andrew Moor

Equitable Bank has appointed Chief Risk Officer Marlene Lenarduzzi as interim CEO, with a permanent successor to be announced soon.