Business Operations Project Manager

What you'll do...

• Be responsible for maximising the efficiency of business processes and initiatives across the end to end experience, allowing us to scale our operation and increase profitability
• We adopt a customer first mindset at Octopus; it will be your job to advocate for the customers’ needs as we evolve our products and processes 
• Focus on continuous improvement; we are focused on fixing problems quickly, obtaining feedback and iterating
• Facilitate communication across cross-functional teams to drive delivery of projects to deadlines; you would need to be ready to manage upwards and be confident working with senior stakeholders
• Synthesise information gathered during discovery session and establish the path forward, bringing your stakeholders on the journey with you 
• Create low code interventions, internal toolkits, standards and guidelines that assist customer facing teams in delivering exceptional experience to our customers whilst seamlessly integrating compliance 
• Partner and collaborate with a variety of different departments to assist them in implementing a product or service with a customer (e.g. the Fleet Operations team might want to launch a new tool) by creating complementary internal processes and support tools to maximise its effectiveness 
• Be data driven to validate a business problem, build a basic dashboard where required and measure success of initiatives 

What you'll need...

• A critical thinking mindset with a low-appetite for risk 
• Excellent communication and experience in leading and influencing stakeholders at various levels 
• Excellent project management skills with 3+ years of professional experience to be able to present program status, recommendations, and priorities
• Ability to work on multiple projects and workstreams simultaneously in an extremely fast-paced environment with tight deadlines
• Experience in using various tools and methodologies to formulate an understanding of our customers needs, process pain points and areas of improvements 
• Enjoy working independently and as part of a close knit team
• To be an extreme starter-finisher - you leave no loose ends in your path
• To be at ease working across multiple disciplines
• Comfortable with numbers and data
• Knowledge of SQL and Python is desired as you will be writing queries and building dashboards on occasions
• Adaptability and flexibility when it comes to changes in a rapidly scaling business

💚 Why else you'll love it here

• 💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! 🎁 Visit our perks hub - Octopus Employee Benefits
• 🏆 Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership