Account Supervisor

About VML Health:  

VML HEALTH is a global healthcare agency that partners with healthcare clients across a broad definition of health, from high science to wellness and everything in between. It operates fluidly within the VML agency, as a core group of health specialists (a ‘vertical’) that has the benefit of autonomy in management, but with support of non-health expertise.  

At the heart of health is the story of life – all the highs and lows, ambitions, and possibilities. But facing a health challenge can suddenly pull people away from these stories, knocking them off course. 

Our purpose is to bridge this gap, bringing people closer to life and all its meaning. We gain a deeper understanding of Healthcare Professionals’ and patients’ needs, behaviors and lived experiences through what we call ‘radical empathy’. 

VML Health creates connected brands that get to the heart, bringing people closer to the lives they want to live.  Get to the heart. Connect for life. 

What We're Looking For:

We are seeking a dynamic and experienced Account Supervisor to oversee agency work on assigned accounts and maintain strong client relationships. The ideal candidate will establish VML as a leader in the business, helping to achieve clients’ marketing objectives and managing income results for the agency. In this role, you will manage and evolve the Client Engagement team on your account in partnership with a cross-functional team to better deliver results.

What You'll Do:

• Supervise all work, providing oversight and guidance on current work, with a keen eye on DTC pharma/health regulatory compliance and best practices.
• Contribute to the development of long-term account success and growth by participating in client engagement plan development and execution
• Drive execution and measurement of final plan, ensuring proactive through leadership and MIP initiatives are carried out
• Maintain expert knowledge of client’s business, category, and competition, including evolving DTC pharma/health market trends, regulatory shifts, and competitive patient acquisition strategies.
• Build and maintain client and partner relationships
• Participate in key client meetings including VML presentations, client briefings, MRL reviews, strategy sessions, agency day, and cross agency partner meetings
• Deliberately focus on development of direct reports, models desired work outputs and behaviors
• Regularly inform Director, Client Engagement on business status, including escalation as needed
• Effectively develop and disseminate strategic direction across internal cross-functional teams
• Be comfortable working in and leading integrated agency relationships
• Lead integration efforts across multi-channel engagements

Who You Are and What You Bring:

• 4-5 years of relevant client or agency experience (focusing on strategy, innovation, and an entrepreneurial approach to building brands), with a strong understanding of both Direct-to-Consumer (DTC) and Healthcare Professional (HCP) marketing strategies.
• Experience with marketing (traditional and/or digital) focusing on multi-channel campaign development and strategy
• Previous experience working on a pharmaceutical or health account preferred
• Familiarity navigating healthcare and client submission processes/platforms considered a plus
• Familiarity with all facets of interactive campaign and macro strategy development

What You'll Need:

• Proven track record of success working on DTC pharmaceutical or health accounts, demonstrating a deep understanding of the unique challenges and opportunities in this regulated space.
• Proven experience in client engagement and account management.
• Strong understanding of marketing principles and strategies.
• Excellent communication, interpersonal, and leadership skills.
• Ability to manage multiple projects and teams effectively.
• Strategic thinking and problem-solving abilities, with a knack for developing innovative solutions within the DTC pharma/health compliance framework.

What we offer: 

• Passionate, driven people | We champion a culture of people that do extraordinary work.
• Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally.

#vmlhealthcareers