Program Manager

Overview

The SHP Manager provides leadership and oversight for case management staff delivering housing retention and supportive services to residents living in permanent supportive housing (PSH). This position ensures that services align with principles of Housing First, emphasizing client choice, harm reduction, and low-barrier access to housing and supportive services. The SHP Manager will supervise, train, and support a team of case managers; develop workflows, policies, and procedures; coordinate purchasing of equipment and supplies; lead case conferences; coordinate data entry, collection, and reporting; and collaborate closely with property management, resident services, and community partners to promote housing stability and overall well-being for clients. This is a grant funded, full time, 40 hours/week, benefit eligible position at our Oakland site in-person.

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. 

Benefits

Compensation: $80,000 - $90,000/annunally. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

Responsibilities

Staff Supervision & Development

• Recruit, hire, onboard, train, and supervise case managers and support staff
• Provide regular individual and group supervision, performance feedback, annual evaluations, and corrective or disciplinary action as necessary
• Foster professional growth through coaching, mentoring, and ongoing professional development opportunities
• Model trauma-informed, culturally responsive, and client-centered approaches in supervision and service delivery
• Identify training needs and collaborate with leadership to develop professional development or training opportunities for staff

Program Oversight & Service Coordination

• Oversee the client-case manager lifecycle at all assigned sites that includes outreach, intake, enrollment, ongoing engagement, transitions, and program exit
• Ensure case management services reflect Housing First principles and support long-term housing stability
• Lead regular case conferences and multidisciplinary team meetings to review client progress and care plans
• Collaborate with behavioral health professionals assigned to the program to provide timely follow up to case managers regarding client behavioral concerns
• Attend and participate in housing stability meetings with funders, developers, property managers, service coordinators, and other partner agencies
• Coordinate and manage purchasing and equipment to support case management teams at assigned sites
• Collaborate with property management and resident services staff to address lease compliance issues, behavioral concerns, and community-building activities, balancing client rights with building safety
• Develop and implement program workflows, policies, and procedures that align with contractual, regulatory, and best practice standards
• Ensure effective communication and collaboration across internal teams and external partners

Data, Reporting, & Compliance

• Oversee program data entry, documentation, and support reporting in compliance with funding and organizational requirements
• Monitor data quality, client outcomes, and program/staff performance metrics
• Prepare and submit reports for internal leadership, funders, and community stakeholders as needed
• Support staff with accurate and timely entry of service notes, assessments, and care plans

Leadership & Continuous Improvement

• Develop and maintain relationships with outside agencies and community resources to promote program referrals and housing retention outcomes
• Serve as key liaison between supportive housing staff, property management, residents services, and other community partners
• Represent program in community meetings, coalitions, and trainings
• Identify opportunities for program improvement and innovation; lead implementation of new initiatives to strengthen the quality of case management services
• Respond to crises as needed, supporting staff with de-escalation, safety planning, and coordination of emergency services
• Support staff wellness by connecting them to internal resources such as Employee Assistance, benefits assistance, and/or other community resources as appropriate
• Uphold agency policies, ethical standards, and a commitment to equity, inclusion, and anti-racist practices in all aspects of the work
• Perform other duties as assigned by leadership

Qualifications

Job Requirements

• High school diploma or GED
• Minimum of 3 years of experience providing community-based support services for people experiencing homelessness or other special needs populations, especially those with mental health and substance use issues
• At least 1 year of team supervision and management experience
• Knowledge of Housing First, harm reduction, trauma-informed care, and evidence-based housing retention practices
• Strong supervisory skills, including recruitment, training, coaching, evaluation, and performance management
• Experience collaborating with property management, service providers, and multidisciplinary teams
• Proficiency with data systems (HMIS, EHR, or similar) and Microsoft Office Suite
• Excellent organizational, communication, and problem-solving skills

• Access to reliable transportation with current license and insurance

Job Preferences

• Bachelor’s degree in a related field (Psychology, Public Health, Social Work, Human Services, etc.)
• Lived experience of homelessness, incarceration, foster care, mental health services, substance use services or addiction, or as a close family member of someone who has this experience