Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As Director, Product Management - Mobile Apps, you are empowered to define the strategy and own the execution of an essential part of our product, our Mobile App. One of our core tenets at Housecall Pro is to “grow with our Pros” (service professionals). You are an experienced Product Leader and work each day to help us build products that make our home services professionals more successful. Our Pros are in our mobile app all day every work day, whether they are a Technician doing jobs, an Admin capturing customer opportunities and managing the schedule, or the Owner checking the pulse of their business.  You have the passion and experience to impact our customer and our business by generating a big vision, creating actionable strategic plans, and then executing relentlessly to achieve it. You are curious, adaptable, decisive, and want to make an impact. You have high emotional and cognitive intelligence with an internal engine that drives you.

You lead an excellent team of Product Managers to effectively deliver the customer and business value. You coach and develop the careers of your PMs as they hone their product craft. You collaborate cross-functionally and cross-culturally to develop strong, trusting connections with stakeholders, uphold and exemplify our company values, and shape the culture within your product area. Our team is empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:  

• Develop product strategy that moves us closer to achieving our product vision
• Translate product strategy into concrete objectives that you own and are accountable for
• Execute the product operational cadence to deliver customer and business value
• Organize work according to the strategic framework of the organization, evaluate risks, and use data to inform decisions
• Develop innovative, robust solutions that drive toward maintaining and enhancing our competitive advantage
• Collaborate cross-functionally to develop strategy, explore compelling solutions, drive execution of building features and functionality, launch/measure/learn/iterate/improve products 
• Create measurement plans to monitor feature adoption and usage
• Co-create go to market plans with the Marketing team
• Hire and grow exceptional talent that consistently raises the bar on performance
• Conduct work with openness and transparency, understanding that collaborative solutions lead to better overall business impact
• Inspire, motivate, and advocate for team members by serving as a spokesperson and key leader within the Product group
• Uphold our values and principles

Qualifications: 

• 7+ years of total product management experience with 3+ in a leadership role
• Mobile app expertise and 2+ years experience managing mobile app development teams
• Fluency with using Data - tactical (e.g. A/B testing) and strategic (e.g. estimations, sizing) to inform decisions
• Experience working in product, design, and engineering teams that focus on producing customer value and driving business results
• Technical fluency; comfort understanding and discussing technology concepts; experience evaluating tradeoffs and new opportunities with technical team members
• Highly desired: 
• Home services industry knowledge
• Experience working across cultures and time zones
• What will help you succeed in this role:
• Exceptional writing and storytelling skills
• A fine eye for design and craft in product
• Ability to draw talent, hire, mentor, and motivate product managers
• Ability to make decisions with limited information, and know when to dig for more
• Strong communication skills to reach consensus and move big projects forward
• See into competitive products and draw meaningful insight

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $148,000-$175,000 plus 10% annual bonus. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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