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Fan Happiness Associate I
Confirmed live in the last 24 hours
United States
Experience Level
  • Provide incredible customer support and solving problems in both English and Spanish
  • Must have excellent written and verbal communication skills to support our users and customers
  • Multi-task across multiple tools or resources while being engaged with customers
  • Effectively adapt communication and style to match the needs of the customer
  • Proactively identify ways to avoid recurrence of customer issues by recommending changes and improvements through our Voice of the Customer processes
  • You have access to reliable High-speed Internet service (10 megabits download and 3 megabits upload), a quiet distraction-free home office workspace, ergonomic chair, and desk
  • Flexible and adaptable, able to work well in an evolving environment
  • Available to work a flexible schedule between the hours of 6am-9pm PST (weekends and some holidays may be required)
  • Bachelor's degree or equivalent experience required
  • Minimum 2 years working in a contact center providing direct support to customers via phone, e-mail, and chat
  • Effective written and oral communications
  • Excellent interpersonal skills
  • Drive customer loyalty as measured by NPS purchase surveys
  • Maintain, or exceed, CSAT goals as measured for each completed customer interaction
  • Meet, or exceed Service level goals
  • Other duties and responsibilities as assigned

51-200 employees

Last-minute event ticket platform
Company Overview
Gametime’s mission is to bring people together by building life-long memories of great live experiences. The company revels in life’s impromptu moments, so they developed a ticket marketplace that makes it faster and easier to get to your favorite events at a moment’s notice.
  • Flexible PTO
  • Medical, dental, & vision insurance
  • Life insurance and disability benefits
  • 401K, HSA, pre-tax savings programs
  • New equipment setup provided
  • Wellness programs
  • Tenure recognition
Company Core Values
  • Above & beyond
  • One Team, one dream
  • Always be curious