INACTIVE
Full-Time
Fan Happiness Associate I
Posted on 6/28/2023
Last-minute event ticket platform
Consumer Software
Junior
United States
Requirements
- Provide incredible fan support and solving problems
- Must have excellent written and verbal communication skills to support our users and fans
- Multi-task across multiple tools or resources while being engaged with fans
- Effectively adapt communication and style to match the needs of the fan
- Proactively identify ways to avoid recurrence of fan issues by recommending changes and improvements through our Voice of the Customer processes
- Secure and reliable high-speed internet service (minimum 50 megabits download and 10 megabits upload), a quiet distraction-free home office workspace, ergonomic chair, and desk
- Flexible and adaptable, able to work well in an evolving environment
- Available to work a flexible schedule between the hours of 6am-9pm PST (weekends and some holidays may be required)
- Bachelor's degree or equivalent experience required
- Minimum 2 years working in a contact center providing direct support to customers via phone, e-mail, and chat
- Effective written and oral communications
- Excellent interpersonal skills
Responsibilities
- Drive customer loyalty as measured by NPS purchase surveys
- Maintain, or exceed, CSAT goals as measured for each completed customer interaction
- Meet, or exceed Service level goals
- Other duties and responsibilities as assigned
Gametime’s mission is to bring people together by building life-long memories of great live experiences. The company revels in life’s impromptu moments, so they developed a ticket marketplace that makes it faster and easier to get to your favorite events at a moment’s notice.
Company Stage
N/A
Total Funding
$76.4M
Headquarters
San Francisco, California
Founded
2013
Growth & Insights
Headcount
6 month growth
↑ 18%1 year growth
↑ 65%2 year growth
↑ 158%Benefits
Flexible PTO
Medical, dental, & vision insurance
Life insurance and disability benefits
401K, HSA, pre-tax savings programs
New equipment setup provided
Wellness programs
Tenure recognition
INACTIVE