Clinical Governance Manager

At Chapter 2, we’re not just scaling businesses—we’re reshaping the future of talent acquisition with passion, loyalty, and an unwavering commitment to results. By blending people, processes, and cutting-edge technology, we’ve redefined the traditional RPO model, delivering faster, smarter, and more cost-effective solutions that exceed expectations.

As a global powerhouse, our team spans the UK, South Africa, the US, and Germany, with India as the next frontier in our ambitious expansion. Having grown 1300% in just two years, we are unstoppable fuelling our momentum with honesty, collaboration, and a shared vision.

We are relentless in our pursuit of excellence, embedding world-class talent, pioneering technology, and compelling employer branding into organizations across industries. Our approach isn’t just about recruitment—it’s about building long-term success for our clients.

We are loyal to our clients, to our vision, and most importantly, to each other—because we know that true success is built together.

Chapter 2 – A scalable talent solution.

For more information, please watch the Chapter 2 Evolution

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Role: Clinical Governance Manager

Sector: Digital Healthcare

Type of role: Permanent

Location: East London

Office expectation: The successful candidate is expected to be in the office 4 days a week, with working from home on a Thursday, please note this is essential

Working days and hours: Monday to Friday, the client is happy for candidates to work 8.30am to 5.30pm or 9.30am to 6.00pm with 30 minutes lunch per day (8 hours per day, 40 hours per week)

Salary range: Negotiable depending on skill and experience

Benefits:

• 27 days annual leave
• Birthday leave
• Private Medical Insurance
• Gym discounts
• Cycle to work scheme
• Fantastic modern office environment with amenities
• Strong leadership and support team

About the role

The successful candidate will be responsible for managing the clinical team in line with CQC standards and clinic policies, ensuring high professional standards are upheld. They provide expert guidance on medicines management to service users, carers, and clinical staff, ensuring services are patient-centred and responsive to needs.

The role involves developing services to meet changing clinical and operational requirements while maintaining compliance with legislation and guidelines. They must also exercise professional judgement in urgent situations, justifying any necessary deviations. They are expected to set an example for colleagues and uphold the highest standards of healthcare practice.

Responsibilities and duties:

Clinical Leadership

• Provide leadership and direction to the clinical team, ensuring the delivery of high-quality healthcare services to our patients.
• Collaborate with healthcare professionals to develop and implement clinical protocols, ensuring compliance with industry standards and regulatory requirements.
• Serve as the designated Nominated Individual, responsible for overseeing the clinic's regulatory compliance and adherence to prescribing standards.
• Represent the clinic in all matters related to regulatory inspections and audits.

Clinical Governance

• Develop, implement, and monitor clinical governance frameworks to maintain and enhance the quality of care provided.
• Regularly assess and review clinical policies and procedures to ensure they align with the latest industry standards and best practices.
• Prescriber Management
• Oversee the management and supervision of prescribers, ensuring their adherence to ethical and legal standards.
• Collaborate with prescribers to optimise patient care, prescriber experience, medication management, and treatment plans.
• Support the Registered Manager in the recruitment of new clinical staff.

Clinical Documentation and Record-Keeping

• Develop and maintain comprehensive clinical documentation and record-keeping systems to ensure accurate and thorough patient records.
• Implement processes for securely storing and managing patient information in compliance with privacy regulations.
• Patient Education and Support
• Develop and implement patient education programs to ensure patients have access to accurate information regarding medical cannabis usage, potential benefits, risks, and alternatives.
• Provide ongoing clinical support and guidance to patients regarding their treatment plans, addressing any concerns or questions they may have.

Quality Assurance

• Implement processes for monitoring and evaluating the quality and efficacy of medical cannabis products and treatments.
• Conduct regular audits and reviews to ensure compliance with quality standards and regulations, addressing any identified issues promptly.

Research and Development

• Stay informed about the latest research and developments in medical cannabis treatments and therapies.

Staff Training and Development

• Provide training and professional development opportunities for clinical staff to ensure they are equipped with the necessary knowledge and skills to deliver high-quality care.
• Foster a culture of continuous learning and improvement within the clinical team.

Regulatory Compliance

• Stay up-to-date with relevant laws, CQC regulations, and guidelines pertaining to medical cannabis and ensure the clinic's practices are in compliance.
• Collaborate with the Registered Manager, regulatory agencies, and legal counsel to address any compliance issues and mitigate risks.

Preferred Qualification

• Registration with General Pharmaceutical Council, including meeting CPD requirements
• Maintain own GPhC registration and revalidation requirements
• Independent Prescribing Qualification
• Postgraduate diploma or Master's degree in Clinical Pharmacy

Preferred Person Specification

• Professional knowledge acquired through a vocational degree in Pharmacy
• Up-to-date knowledge of relevant legislation and CQC standards
• Excellent written and verbal communication skills
• Strong organisational and time management skills, with the ability to prioritise effectively
• Ability to work under pressure and adapt within a changing environment
• Strong interpersonal skills and the ability to work collaboratively with other professionals
• Competence in using relevant IT systems
• Ability to work autonomously and as part of a team
• Good conflict resolution and analytical skills
• Experience in planning and delivering training sessions and clinical services

Essential Experience

• Clinical Governance Management experience
• Experience in primary care
• Experience with working in a digital healthcare environment

Diversity, Equity & Inclusion at Chapter 2 🌍✨

At Chapter 2, we are committed to building a diverse, inclusive, and welcoming workplace where everyone belongs. Regardless of race, ethnicity, religion, age, gender identity or expression, sexual orientation, disability, or neurodiversity, we celebrate the unique perspectives that make us stronger. We encourage applications from all backgrounds and are happy to accommodate any recruitment or interview adjustments needed to create a smooth and comfortable experience. Your individuality matters, and we believe that diverse philosophies, cultures, and experiences drive innovation and success.