Please note: this is a Work from Home position but you will be expected to be in our Philadelphia office when needed (estimated 15%).

As a certified B Corp, our mission is truly woven into the fabric of what we do. As you grow professionally, you are doing good for the planet by helping us to transform the way consumers access clean energy and accelerate the world’s transition to a net-zero carbon future.

Our rapidly growing Technology team of mission-driven, climate enthusiasts is passionate, innovative and committed to a better future for the planet. As an Helpdesk Support Specialist, you will help teams collaborate effortlessly and provide quality support to our employees, including on-site for our Philadelphia, PA location. This role will be critical to ensuring we maintain the best functional tools and highest security standards. We solve problems on the fly and look for scalable solutions. We look to automate and future-proof the work we do so that we can focus on the road ahead of us. You will be given the opportunity to help improve our existing IT functions and educate employees with our technology. You are an excellent communicator with impressive technical chops. Above all else, we’re relentlessly kind to others and have a passion for helping people everywhere we go.

How You’ll Help:

• Provide technical support and maintain company help desk to provide quality service with quick turn around
• On-site technical support as needed (AV conferencing, printers, event setup)
• Investigate and resolve endpoint security issues
• Backup support to our IT team with possible after-hours coverage
• Administration and troubleshooting of company Mac/Windows, BYOD, peripherals. SaaS applications/integrations, network, and IDP
• Maintenance of company MDM solution and patch management
• Administration and audit user access/permissions to our company’s critical software infrastructure and file systems
• Executing company wide cybersecurity initiatives, policies, and IT related projects
• Support on/off boarding of employees and procurement orders
• Cross functional collaboration
• Attend trainings and assist where needed

Some Year 1 Deliverables:

• (MDM ) Mobile Device Management improvements and cleanup
• Application, user account, access control audits
• Okta enhancements
• Shell integration
• Device inventory cleanup
• Implement standard operating procedures around IT systems and process
• Carryout security and compliance initiatives
• Improved processes around help desk support and on/offboarding

Here’s What You’ll Bring to the Table:

• Must Have
  • 2 years experience performing IT Support and using help desk ticketing systems
  • Experience managing Mac, PC, iOS, and Android devices and using MDM solutions, such as Jamf, Apple DEP, Intune
  • 1 year network experience, i,.e VPN, firewalls, TCP/IP
  • Proficient in Google Workspace, Office 365, Sharepoint, Slack, Envoy, video conferencing, and other collaborative tools
  • Experience using IDM, SSO, MFA with Okta or similar
  • Experience tracking hardware assets and procurement
  • Experience supporting project phases such as, deployments and testing
  • On/Off boarding of employee accounts and resources
  • 1 year using corporate endpoint security solutions like AntiVirus
  • Knowledge of IT security best practices
  • Excellent communicator, detail oriented, and customer service focused

• Nice to Have
  • Active Directory, Azure AD
  • AWS and Heroku exposure
  • Familiar with project management tools
  • Email and computer migration
  • Cisco Meraki and Ubiquiti 
  • Windows Server, Linux
  • Coding experience, i.e Python, Bash, Powershell
  • Security certifications, i.e Security + 
  • Familiar with company compliance (SOC 2, PCI, ISO, NIST)

Our Work Model: Being bi-coastal, we have mastered the art of working collaboratively across different time zones and regions. Working from the comforts of our own homes, we don’t mind the surprise cameos from children and pets. With our Open Workplace model, we encourage our teams to come together and take advantage of our collaborative work spaces in both Santa Monica, CA and Philadelphia, PA. We often host office events and celebrations that you won’t want to miss!

Here’s what we offer:

Health & Wellness:

• Medical/Dental/Vision coverage starts from day one
• Summer Fridays and Wellness days
• Mental Health Benefits (Headspace, Ginger)
• Company Paid Parental Leave

Life at Inspire:

• Flexible Time Off
• 401(K) up to 4% Matching 
• Employee Resource Groups
• Treks through GivePower and the opportunity to participate in service trip
• Training, development, and growth opportunities for all employees

Perks:

• Work from Home
• Tuition Reimbursement
• B Corporation Discounts
• Open Office Floor Plan 
• Dog-friendly workplace
• Fun Company Events

More About Who We Are:

Inspire is a clean energy technology company on a mission to transform the way consumers access clean energy and to accelerate the world’s transition to a net-zero carbon future.

We provide our customers with access to renewable energy from wind, solar, and hydro powered sources without service interruptions or costly installations at a flat, predictable monthly rate. On average, one year of being an Inspire member can help avoid 9,639 pounds of carbon emissions - that is 7x more impactful than one year of recycling! 

#LI-Hybrid