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Helpdesk Support Specialist
Work from Home
Posted on 11/28/2022
INACTIVE
Locations
Philadelphia, PA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Android Development
AWS
Bash
Customer Service
Heroku
iOS/Swift
Linux/Unix
Management
Microsoft Azure
Powershell
Python
Requirements
  • Provide technical support and maintain company help desk to provide quality service with quick turn around
  • On-site technical support as needed (AV conferencing, printers, event setup)
  • Investigate and resolve endpoint security issues
  • Backup support to our IT team with possible after-hours coverage
  • Administration and troubleshooting of company Mac/Windows, BYOD, peripherals. SaaS applications/integrations, network, and IDP
  • Maintenance of company MDM solution and patch management
  • Administration and audit user access/permissions to our company's critical software infrastructure and file systems
  • Executing company wide cybersecurity initiatives, policies, and IT related projects
  • Support on/off boarding of employees and procurement orders
  • Cross functional collaboration
  • Attend trainings and assist where needed
  • Must Have
  • 2 years experience performing IT Support and using help desk ticketing systems
  • Experience managing Mac, PC, iOS, and Android devices and using MDM solutions, such as Jamf, Apple DEP, Intune
  • 1 year network experience, i,.e VPN, firewalls, TCP/IP
  • Proficient in Google Workspace, Office 365, Sharepoint, Slack, Envoy, video conferencing, and other collaborative tools
  • Experience using IDM, SSO, MFA with Okta or similar
  • Experience tracking hardware assets and procurement
  • Experience supporting project phases such as, deployments and testing
  • On/Off boarding of employee accounts and resources
  • 1 year using corporate endpoint security solutions like AntiVirus
  • Knowledge of IT security best practices
  • Excellent communicator, detail oriented, and customer service focused
Desired Qualifications
  • Active Directory, Azure AD
  • AWS and Heroku exposure
  • Familiar with project management tools
  • Email and computer migration
  • Cisco Meraki and Ubiquiti
  • Windows Server, Linux
  • Coding experience, i.e Python, Bash, Powershell
  • Security certifications, i.e Security +
  • Familiar with company compliance (SOC 2, PCI, ISO, NIST)
Inspire

51-200 employees

Consumer renewable energy sourcing platform
Company Overview
Inspire is on a mission to transform the way people access clean energy and accelerate a net-zero carbon future. The company has a subscription model that allows customers to access 100% clean energy for one flat monthly price.
Benefits
  • Comprehensive health plans
  • 401k matching
  • Training & development
  • Flexible PTO
  • Wellness days
  • Paid parental leave
Company Core Values
  • Mission driven
  • Growth mindset
  • Team first
  • Lead authentically