Full-Time

Salesforce Solution Architect

Confirmed live in the last 24 hours

OpenTable

OpenTable

1,001-5,000 employees

Online restaurant reservation and management platform

Food & Agriculture
Consumer Goods

Compensation Overview

$95k - $109kAnnually

+ Annual Cash Bonus + Health Benefits + Flexible Spending Account + Retirement Benefits + Life Insurance + Paid Time Off + Parental Leave

Senior

Remote in USA

The job is remote but candidates must be based in the United States.

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Salesforce

You match the following OpenTable's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 5+ years of Salesforce Lightning experience, with a focus on internal systems/business applications (Business and/or Technical Architect Certification preferred)
  • Experience managing Salesforce feature requests
  • Advanced skills building Salesforce reports/dashboards
  • Experience with Salesforce integrations, complex data storage models, and their implications
  • The capacity to grasp and learn new technical concepts quickly and independently
  • Excellent verbal, written, and visual communication skills
  • Strong problem-solving, critical thinking, and organizational skills
  • The ability to prioritize multiple projects simultaneously without sacrificing attention to detail and while consistently meeting aggressive deadlines
Responsibilities
  • Work alongside the Revenue Operations team to gather requirements, prioritize initiatives into sprints, and communicate with stakeholders about new enhancements
  • Build strong working relationships and in-depth knowledge of internal departments and their processes in order to identify areas of opportunity and recommend solutions
  • Overhaul business processes and design new automations to improve operational efficiency
  • Partner with Salesforce Admins and Engineers to implement multi-component solutions across Sales & Support Clouds
  • Operate as a liaison between the Global Sales & Services team and Product/Engineering org
  • Act as a Salesforce subject matter expert and driver of technical transformation
  • Support a team of remote Sales and Services team members who rely on SFDC daily to manage their customer interactions, territories, and pipeline
Desired Qualifications
  • Sales Cloud and Service Cloud experience required
  • Native Salesforce AI solutioning experience (Einstein Bots/Copilot/Service Agent) preferred
  • Telephony solutioning experience (Service Cloud Voice) preferred
  • Experience with Groove, Geopointe, Calendly, Marketo, and DocuSign is a plus
  • Advanced skills in creating complex reports and dashboards in Salesforce Lightning
  • Proficient in Excel, and with managing large data sets (Data Loader preferred)
  • Ability to write clear, concise users stories and process changes/instructions
  • Experience in Agile development methodology
  • Experience with Lucidchart or other design applications
  • Preferred Credentials: AI Specialist, Application Architect, B2C Commerce Architect, B2C Solution Architect, Data Architect, Development Lifecycle and Deployment Architect, Integration Architect, System Architect, Technical Architect
  • Preferred Superbadges: User Experience, Lightning Web Components, Object Relationships, Flow Interactions, Process Automation Specialist, Duplicate Management, Data Validation, Admin Super Set, Service Cloud Specialist, Lightning Implementation Specialist, and/or Business Administration Specialist

OpenTable connects diners with a variety of restaurants through its online reservation service. Users can browse different dining options, read reviews, view menus, and make reservations easily. The platform is free for diners, allowing them to find and book tables at their favorite restaurants. Restaurants benefit from OpenTable by paying a subscription fee to be listed and may incur additional charges based on the number of reservations made. This dual revenue model provides a steady income for OpenTable, which is part of Booking Holdings, giving it a strong market presence. The goal of OpenTable is to enhance the dining experience for users while helping restaurants manage bookings and optimize their seating capacity.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$46.9M

Headquarters

San Francisco, California

Founded

1998

Simplify Jobs

Simplify's Take

What believers are saying

  • AI agents boost productivity and enhance user experience on the platform.
  • Partnerships with chains like Bar Louie enhance guest experiences and streamline operations.
  • Recognition of restaurants on OpenTable's platform enhances brand visibility and attracts diners.

What critics are saying

  • Competition from platforms like Resy could draw diners away from OpenTable.
  • Bar Louie partnership may not align with OpenTable's typical user demographic.
  • Over-reliance on AI agents could impact customer service quality if not managed properly.

What makes OpenTable unique

  • OpenTable offers a comprehensive platform for restaurant discovery and reservations.
  • The platform provides tools for restaurants to manage bookings and optimize seating capacity.
  • OpenTable is part of Booking Holdings, enhancing its market reach and infrastructure.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

401(k) Company Match

Flexible Work Hours

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
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