Full-Time

Senior User Researcher II

Posted on 10/23/2024

Wrapbook

Wrapbook

201-500 employees

Digital payroll and production management platform

Enterprise Software
Financial Services
Entertainment

Senior

Remote in USA + 1 more

More locations: Remote in Canada

Open to applicants in the USA and Canada; can work fully remotely or from one of the offices.

Category
Product & UX/UI Design
UI/UX & Design
Required Skills
Figma
Requirements
  • At least 8 years of experience researching digital products
  • A reputation as an expert in many core research protocols
  • Experience working with a high level of ambiguity and partnering with stakeholders to understand research requirements
  • Proven skills and techniques that build consensus and influence the product design direction through research
  • An extensive background in iterative design processes
  • Knowledge in Figma and other relevant design & research tools
Responsibilities
  • Collaborate with other researchers, designers, developers and product managers to help create elegant solutions to Wrapbook customer problems
  • Lead large-sized projects that directly impact the customer experience with significant autonomy
  • Produce simple and intuitive research reports that document customer jobs and pain points and provide innovative recommendations, next steps, and ownership
  • Understand and engage with Wrapbook customers continually, influencing the product experience on behalf of the customer, understanding and anticipating customer needs
  • Influence and elevate the customer experience, closing the loop on research findings, and highlighting success and failures to drive change
  • Develop and drive customer and experience metrics using qualitative and quantitative data that help inform product and design decisions

Wrapbook offers a digital payroll and production management platform tailored for the entertainment industry, serving clients like film and TV production companies. The platform simplifies payroll by allowing users to collect timecards through an app, generating smart timecards that ensure compliance with industry standards. It stands out from competitors by integrating with accounting software like QuickBooks, streamlining financial management. The goal of Wrapbook is to provide an efficient and secure way for entertainment professionals to manage payroll and production needs, reducing administrative burdens.

Company Stage

Late Stage VC

Total Funding

$146.3M

Headquarters

Toronto, Canada

Founded

2018

Growth & Insights
Headcount

6 month growth

7%

1 year growth

14%

2 year growth

19%
Simplify Jobs

Simplify's Take

What believers are saying

  • Wrapbook secured $20 million in funding, valuing the company at $750 million.
  • The platform's new cost-management tools enhance collaboration between production and accounting teams.
  • Wrapbook's digital solution reduces administrative burdens and paper usage, appealing to eco-conscious companies.

What critics are saying

  • Increased competition from established players like Cast & Crew threatens Wrapbook's market share.
  • Ongoing entertainment industry strikes may disrupt production schedules, reducing service demand.
  • Data privacy concerns and new regulations in California could increase compliance costs.

What makes Wrapbook unique

  • Wrapbook offers a cloud-based platform tailored for the entertainment industry's payroll needs.
  • The platform integrates with QuickBooks, Sage Intacct, Oracle Netsuite, and Acumatica.
  • Wrapbook provides smart onboarding, automated timecards, and built-in union compliance features.

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