Dir – Billing Patient Success @ Natera

Director, Patient Services and Success

Position Overview: As the Director of Patient Services and Success, you will play a pivotal role in enhancing patient engagement across our product spectrum. Reporting directly to the Vice President of Patient Services and Success, you will be instrumental in scaling our call center and escalation teams, ensuring they align with Natera’s growth trajectory in the diagnostic business.

Key Responsibilities:

- Leadership&TeamManagement: Lead a dedicated team focused on providing exceptional direct-to-patient support. Ensure the team aligns with annually defined KPI goals.

- StrategicVision: Shape the team’s overarching vision and oversee daily operations. Lead strategic and planning exercises, identifying key market trends and leveraging opportunities.

- PatientInvoicing: Oversee the design and cadence of patient invoicing, ensuring seamless collaboration with the call center.

- Cross-functionalCollaboration: Work closely with internal stakeholders, including clinical, product, sales, and customer service teams, to drive cohesive strategies and responses to market events.

- OrganizationalExcellence: Demonstrate strong organizational skills, managing multiple projects simultaneously, and ensuring clear communication across all organizational levels.

Qualifications:

- Bachelor’s Degree or equivalent experience; MBA is a plus.

- A minimum of 10 years of progressive experience.

- At least 5 years of experience in Call Center Operations.

- Prior experience in biotech, preferably in diagnostics, is highly valued.

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

San Carlos, CA

$1—$1 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page

Dir – Billing Patient Success

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