Full-Time

Field Services Director

Copilot Products

Posted on 11/16/2024

GitHub

GitHub

5,001-10,000 employees

Code hosting and collaboration platform

Enterprise Software
Cybersecurity
AI & Machine Learning

Compensation Overview

$102.2k - $271kAnnually

+ Sales Incentives + On Target Earnings (OTE)

Senior

Remote in USA

Category
Applied Machine Learning
Natural Language Processing (NLP)
AI & Machine Learning
Requirements
  • 10+ years experience in technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience
  • OR Bachelor's Degree in Social Sciences, Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience
  • OR Master's Degree in Social Sciences, Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience
  • OR equivalent experience.
  • 6+ years experience in digital transformation or using technology (e.g., Developer Experience, CI/CD, App Security, Software Engineering, AI, Machine Learning) to drive customer business outcomes.
  • 3+ years experience in business consulting, consultative selling, or change management.
  • 3+ years experience orchestrating complex projects and/or leading projects within complex organizational structures.
Responsibilities
  • Synthesizes customer feedback and industry insights to recommend strategic adjustments in Copilot’s product roadmap, aligning GitHub’s solutions to customer challenges and emerging trends. Partners closely with engineering and design teams to shape a roadmap that meets both current and anticipated market needs.
  • Leverages relationships with key customers and industry leaders to inform product strategies, ensuring that GitHub Copilot’s capabilities address the broader productivity and innovation needs across the industry.
  • Establishes a trusted advisory role with internal teams and customer stakeholders, sharing best practices, providing strategic product insights, and fostering strong connections across revenue and EPD teams to advance customer success.
  • Serves as the voice of the customer, delivering feedback to GitHub’s product and engineering teams and advocating for product improvements that enhance customer experience and elevate GitHub Copilot as a leader in AI-enhanced development.
  • Drives engagement and excitement around GitHub Copilot by collaborating with Global Enablement to provide training, demos, and guidance to Solution Engineers and Customer Success Architects, inspiring enthusiasm and deeper knowledge of Copilot’s value.
  • Partners with Customer Success Copilot Practice Lead to align adoption blueprints with product strategy, guiding customers in maximizing the value from Copilot’s latest features and cultivating long-term engagement with GitHub’s AI-driven vision.

GitHub is a platform that enables developers to collaboratively write, review, and manage code. It offers both free and premium services, with the latter providing advanced security features for larger enterprises. A key differentiator is GitHub Copilot, an AI tool that suggests code snippets to enhance productivity. The company's goal is to be a central hub for developers, improving collaboration and security in software development.

Company Stage

Acquired

Total Funding

$340.5M

Headquarters

San Francisco, California

Founded

2008

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

2%

2 year growth

18%
Simplify Jobs

Simplify's Take

What believers are saying

  • GitHub's extensive user base of over 100 million developers provides a vast community for collaboration and knowledge sharing.
  • The introduction of GitHub Copilot Enterprise and AI-powered security features positions GitHub as a leader in AI-driven developer tools.
  • GitHub's comprehensive resources, including marketing and technical support, help enterprises maximize the platform's potential.

What critics are saying

  • The competitive landscape with rivals like AWS CodeWhisperer could impact GitHub's market share and growth.
  • Dependence on subscription fees for enterprise solutions may pose a risk if economic downturns lead to reduced IT budgets.

What makes GitHub unique

  • GitHub's integration of AI through GitHub Copilot sets it apart by significantly enhancing developer productivity and innovation.
  • The platform's dual offering of free and premium services caters to both individual developers and large enterprises, providing flexibility and scalability.
  • GitHub's strong focus on application security and compliance controls makes it a preferred choice for enterprises concerned with code security.

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Benefits

A diverse and inclusive workplace - At GitHub, we think that a diverse company is a strong company, and we work hard to foster a supportive and welcoming workplace. Learn more about our commitment to diversity.

Work happier - Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge.

Lead from any location - GitHub is a remote-first company with offices located throughout the US, Europe, and Asia. Whether you live near an office or not, GitHub believes you can do your best work wherever you are. If you work remotely, you will receive a stipend to outfit your home office and receive reoccurring reimbursement refreshes.

Put your health and family first - You’ll enjoy 100% coverage of health insurance premiums across our medical, dental, and vision plan offerings, including coverage for dependents. We also offer five months of paid family leave to all new parents with the option to use it all at once or throughout the baby’s first year.

Find your zen - GitHub provides a monthly wellness stipend designed to cover anything from gym memberships, massage, meditation apps, or any other wellness related expenses.

Invest in your future - At GitHub, you’ll have a stake in the future success of our platform with equity grants. For full-time employees, we offer competitive 401k planning with a 50% company match up to the IRS 402(g) annual limit.

Keep growing - Learn how you learn best. From books to conferences, you’ll get a yearly budget for your individual learning and development goals.

Give back to your community - We believe in sharing our time, resources, and products to contribute to positive social impact. GitHub matches charitable donations up to $15,000 per calendar year. And for each hour (up to 40 hours) of volunteering per year, you will receive $20 to donate to an organization of your choice.